Hello,
I was supposed to leave tomorrow. I wanted to check in, but I got a message saying I had "overpaid" and should contact customer service. Has anyone experienced this before? I can't get through to either the live chat or the hotline. I'm being denied check-in.
(1 votes)
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If you don’t go online, contact the airport checkin.
It’s not your fault and not your problem if you can’t check in online because of them, then I wouldn’t pay a cent for it.
You write that I would not be allowed to check in online or on site and refuse transportation
Please post the exact message here, that sounds very strange.
If I go to details, there is an overpaid amount of +16.99€.
Currently you do not have a valid booking, as it has not been properly paid. You need to contact Wizzair. https://wizzair.com/de-de/information and services/contact/contact-sie-uns
You know that there is also underpayment?
You made a mistake in the payment process. Did you pay the total?
You must stay there – even if it takes hours in the hotline (even at Lufthansa in the English hotline this was the case at the moment, then it will be similar to Wizzair). Otherwise you can’t fly.
ONLINE CHECK-IN IS NOT AVAILABLE FOR THIS FLIGHT
Check-in is not available due to payment (under- or overpayment).
Your booking is pending due to an issue, your Itinerary is not issued, you are not able to check in online or at the airport, and your carriage will be refused. Please get in touch with us as soon as possible to excite the details of your booking.You can find our contact information here.
Hello, could you take the flight?