Will you buy the new VanMoof?

I would be happy to share my experiences.

I own an S3 (2020) and it drives great, you feel like you're floating through the city.
The whole thing is very similar to Tesla, great driving experience and after a test drive you'll want to take it with you straight away, but if something breaks you need patience.

If you live in a large city with a brand store or service hub, I can give you an almost unconditional recommendation.
If not, things get more difficult.

At VanMoof, you have to differentiate between brand stores, service hubs, pop-up stores, and certified workshops.
Brand stores are the really big shops , in Germany only located in Berlin.
They do any repair, no matter how big or small, and you can test ride bikes. Even though I haven't had any service experience at these stores, I would say they're the "best" option.
Service Hubs are the little brothers of Brand Stores . They're significantly smaller, and they only have a few bikes available for test rides. There are usually only a few employees on-site, so expect to wait for advice (especially on Saturdays). Repairs are also performed here, but for really big problems (eg, a complete bike replacement), you'll have to send it to a Brand Store.
The PopUp stores are the smaller brothers of the Service Hubs . They were rented for the release of the then new generation (S3) in 2020 and consist of a room with lots of bicycles inside and outside.
These spaces were located in larger and medium-sized cities and were used exclusively for test rides and consultations. You could also order bikes there, but it was no different than ordering from home. The pop-up stores have since closed.
Certified workshops are normal bicycle dealers and workshops that have undergone training with VanMoof and are therefore able to carry out small to medium-sized repairs on the bikes, but nothing electronic.
So much for the service concept. You can find out where the individual locations are on the Vanmoof website .
In general, the service has improved a lot between 2020 or earlier and today. After the S3 was over 40% cheaper than its predecessor, they expected a rush, but not one like this.
This can be compared very well with Tesla and the release of the Model 3 – the high online presence of YouTubers with their enormous reach was probably too much of a good thing.
Generally speaking, I can say that experiences with the service vary widely. While some have had their entire bike replaced multiple times and packages have been circulating to and from the company headquarters in Amsterdam, others have had no problems at all.
The teething issues of the S3 bikes (gearshifts, some brakes, etc.) have already been largely eliminated with the 2021 refresh, so I'm relatively optimistic that the new generation should be much more capable.

Now, my experience. I've had quite a few problems with my bike in the two years I've had it, although very few were actually VM's fault. I've had very bad experiences with the certified workshops. The one I went to, when there wasn't a service hub within a reasonable distance, simply installed the brake pads the wrong way round, which led to enormous wear and tear and, on occasion, even the complete failure of the rear brake while riding . Even the very friendly VanMoof employee at the Frankfurt service hub was extremely shocked.

In general, I can recommend these bikes, but if you're impatient and expect absolute perfection, you should take a look at Cube or similar.
Nevertheless – and most VanMoof riders will agree with me – the riding experience, when it actually works, speaks for itself and absolutely compensates for the disadvantages.