Will my package even arrive?
My brother ordered a smartphone for me from Amazon on April 30th, 2022. It said it was supposed to arrive on May 4th, 2022, but it never arrived. Then it said it was supposed to arrive today between 12 and 2 pm, but it never arrived. Now Amazon says it should arrive between May 5th and 9th. It's coming from the Netherlands, and it only takes 5 hours from there to my location. When I enter the tracking number at PostNL, it says it's in the sorting process (April 30th, 2022), (May 5th, 2022). The package is in the sorting process, so I'm starting to think I won't get the package.
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First of all, it hasn't been lost. It's just taking a little longer, for whatever reason. That will surely come.
Sometimes it just takes longer:
Besides, the note says "Not delivered" everywhere.
Then just wait until Monday.
It's even worse for deliveries from China: you have to expect 6 – 8 weeks.
At Amazon it was already delivered
But the delivery company is the post office, not Amazon. So the post office will probably know more about who's right.
You still get it
Don't believe my confidence is pretty low
What kind of phone is this? Sometimes things go wrong during delivery, which can cause a bit of a delay. Do you have contact information for the website?
Now on the PostNL page
Delivery time unknown
The package has not yet been received or processed by PostNL
Yes that would be safer and faster
Then I'd rather have my money back so I can get one at Media Markt
It is now up to you how you do it, either get your money back or wait
According to Amazon, my brother should then call Amazon and he will get his money back as soon as the package does not arrive on May 9th
It may be May 9th but it may also be that your package will arrive 1 or maximum 2 days later
So it can still come by May 9th?
I work in logistics, I have a higher position there and as it says above, your package will 100% arrive, but it will take a little longer because there was a small problem with them.
No, no contact but I can ask for it via email
From Amazon so you can call them and ask or via email for example
How to contact someone?
Do you have any possibility to contact someone
So it was ordered via Amazon and it is a Xiaomi Redmi Note 10 5G