Cancellation period for defective goods?
Hello,
I bought something online, but it arrived defective. The process with the store owner is very tedious and, unfortunately, very slow. I've lost my courage and desire to continue with this. Unfortunately, the 14-day cancellation period has already expired.
Am I now obligated to request a repair or a replacement part? Or does the cancellation period only begin once I receive the working product?
In addition, I would like to ask:
Does the statement "Don't worry, I'll send it to you today, try it out and decide which one you prefer. Once you have it, you have 15 days to decide" count as a valid cancellation policy? Otherwise, he didn't say anything about cancellation. There's no contract yet, and there's nothing about cancellation on the website… No terms and conditions at all.
Thanks for reading and sorry for my typo.
(2 votes)
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oh man… in the store you shouldn’t have been buying…
How did you pay? PayPal could help you with this…
it would not be a revocation, but a refund for hopelessly broken goods… such a refund is quite easy for 6 months, because one assumes in the time that you are not the cause of the defect…
Thanks for the answer!
Yeah, after that, you’re always smart… It is a simplely great pottery built with very high-quality parts. But they can break.
Unfortunately, the farmer/seller is simplistic. I had to wait two weeks before he even sent the part.
He offers a reperature now, but I have no confidence in the person.
The Amp was needed (which was not reported in the ad). The built-in parts are high quality but not the same as described on the website.
At Paypal, can I still demand the money for broken goods if it offers a reperature?
I just want to get out of the whole thing, the salesman is clearly unselfish. I’ve already demanded my money. He doesn’t want to give me the money because he can’t buy it because he has to buy the part of a customer züruck to sell it to me.
You can’t do that?
yes… tells all this PayPal… then there’s the money back…
I’m sure it works…
So, case reported….
Get me the thumbs!
Thank you
try it with PayPal… how should it get worse?
PayPal is your friend… “Pal” is called “Friend”…
All right! No, I took Paypal for war and service…
The buyer told me before the shipment (which he did not want to refuse after I already asked) but after the purchase he was needed. Then he thinks it’s clear…
It just annoys because I’ve been trying to make the best of it for a long time, but now my patience is all.
It’s here for more than my net monthly income on the table and I’m afraid it’s not all so clear for Paypal because I haven’t really fought for much too long.
There is also no purchase confirmation, invoice or contract.
It’s all clear shit, but still I’m afraid to give up the case at Paypal.
He sent me after I asked for spare parts that can be used. But quality does not correspond to what is now installed in the amplifier or what has been promised on the website.
It is a product that should be built with high end parts. So the high price… I also feared the Paypal suggesting that I refuse the reperature
Others also mega much thanks to which you answer me. That’s good.
but it was needed…!? that is a significant deviation….
also it’s broken…
and the parts are different than described…
PayPal believes you more… except you used PayPal/Friends…
Ok I’ve read eBay just give the money züruck when the part “Really” deviates from the description. The function of the other Teiiles is interchangeable for a laie. It’s annoying to me because everything is so disgusting.
Meanwhile, after my complaints, he has also adapted the website. Now that is actually a used stucco. I have a screenshot of it. But will it not be his testimony against mine?