Byrimo65
If my fairly new car has a defect and I have it repaired at the dealer's workshop under warranty, can the dealer recover the costs from the manufacturer?
Because I don't have to pay anything for it…
(1 votes)
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First of all, the damage is localized and submitted to the manufacturer..Every after the manufacturer already knows this defect and has been classified as a guarantee case, the workshop/trader will obtain a cost acceptance declaration or release and will repair.
Second Variants The defect is repaired and the workshop subsequently provides a Grarantie request with the submission of the harmful part to the manufacturer and which decides for or against a cost-absorbing.
However, I have already experienced the manufacturer have rejected the guarantee for inconsistencies and the customer then gets the bill lately.
The customer has been accused of intent or his own fault that who does not look after the oil and the engine dry is responsible.
When it comes to a new car guarantee, the contract dealer naturally calculates the costs with the manufacturer. The manufacturer gives this warranty and not the contract dealer.
Mr. jloethe has described it very well.
As a rule, a warranty application is submitted to the manufacturer which is either accepted or not. Everything is regulated as what has to be. There are then correct schedules such as the repair in case of error xy and how much time for this can be expected at most. Especially in case of warranty and recalls, it is really hard to earn anything as a car home that manufacturers calculate this very close.
The case once a warranty case has been rejected depends on many factors on the one hand how the score of the dealer is. This means how trustworthy is the trader who wants to carry out the work. Then of course what part it is and whether the damage is known.
The parts of a trader then usually have to cancel for a while if the manufacturer wants to see them once.
In the event of a rejection, however, it does not mean that the man is allowed to pay everything himself. It is possible to make a cunning request or, depending on how new the car is, to rely on the legal guarantee.
However, if the customer proves that the damage was caused by grossly negligent behavior, the claims fail.
As an example, I can call you an old man who has bought a car with us and has traveled to Bavaria with a kicked clutch from Berlin. At the end, he stood at the edge of the road with a tormenting vehicle and got a new drive at his expense. The workshop that carried out the work described that the gears have already been blue. And so they burned in only 400 kilometers 1182 €
That’s one Manufacturerguarantee, no dealer guarantee.
With a vehicle in the warranty period you can usually go to any dealer of the brand, mostly even abroad. What do you think is how enthusiastic a dealer would be if anyone would show up there and the dealer would have to fix for lukewarm?
It is clear that the guarantee department
So the workshop calculates that to the manufacturer?
Right. There’s a guarantee department. Then check whether there is a guarantee case and then the
Cool thanks
The dealer bills the repair to the manufacturer
Ah krass, and that’s just gonna be paid?
The manufacturer approves the work beforehand.