Why is it that almost no support answers inquiries correctly?
I've had this experience time and again with Google, Steam, Amazon, and Black Desert, for example. I usually file eight tickets without success and, after months and a lot of time, give up the case with the remaining damage. MSI, for example, doesn't even respond to my warranty inquiry.
How can that be? Are there no people in support, or does someone from any support department know the situation, why no one has time to read through the problem? Are you rushed? Do you feel uncomfortable telling a technician because you might be wrong?
Or is it just fake support, with a robot randomly answering questions, or are they call centers that are just there to fob people off or give the wrong information?
(1 votes)
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It is often automated answers. In some cases, however, it has to be done with employees who simply do not understand the question correctly, as they are also working only with the Google Translator.
Often only pre-made answers are sent in the hope that a problem can be solved with it.
It’s always a question of how big a company you contact.
For example, Steam support has been overwhelmed for many years, which is largely due to the fact that there are many stupid people who can be scamed and then to the support that their account has been hacked, and they can’t do anything about it.
Especially with such large companies, the support is simply worse for lack of time.
Smaller companies often take more time for their customers.
However, I have only had good experiences with support so far. Is of course always a question how to write how to express yourself etc. pp.
But there is an exception where I have also had bad experiences… and that is the support of dresses. He’s the last shit!
I had to wait there for a month until I recovered my money from the buyer protection.
I myself worked 5 1/2 years in support of a large IT company. Especially for providers such as Google, Steam or Amazon, requests from millions of users and customers worldwide are running daily.
Even the colleagues in the technology had to do their own pensum and their own specifications – but as with us in the support always nicely follow the line, so first-in-first-out. If the technical error should take place “fastly” and “ungau” without a solution, they would have already replied – of course, the technician will first examine the error (what takes time) – then the feedback to the support comes first. So there is nothing for the customer when everything goes fast because the error is not fixed – he wishes this, no one needs to wonder if there is no exact solution for the problem.
People are already sitting there, but unfortunately we all have only two hands and, depending on the employee capacity, it can take time with answers and feedback (also from the technical department back to the support). It also does not help to write tickets several times, so you usually get no faster answer.
Thanks, but I write the tickets after the previous tickets were closed by these platforms unanswered – not parallel. The answers always last for a long time (1-6 weeks), but a solution is never there. And in 30% of cases will be forwarded without a reply coming after half a year, so that after 1 month of course I will open a new ticket.
When I represented the support as a technician in a company myself, I was able to solve everything in real time and in the tickets unfortunately I actually saw that, although I am actually very nice and caring, almost no technical problem was passed on to me by the others.
Okay, I don’t understand this information in your text. We were advised to read messages more precisely or to perceive the meaningful words, i.e. an email with “I can’t log in” got a standard text from us first and the ticket was closed.
I cannot judge why the individual companies handle this so that no competent response to your message is at all.
It would be good if possible to contact the support by phone or by chat.
Half a year should not really take a response. Evtl. there is someone who is responsible for complaints or if you write a message about Facebook, the companies also have their pages and contact information.
Google Login came out. Within 2 days, the support helped and released my account.
No matter what problem I had with Amazon, the support has always helped immediately. Order not arrived, money returned within minutes. Order broken, replacement came the next day.
Steam account was stolen. Has taken 7 days, the support was very helpful, have the account back. Game didn’t work, support written, game was removed and amount reimbursed years before they have official offers. Wanted to delete a game from the account to buy it uncut again, has not taken an hour until the support deleted it, also long before you could do it yourself.
Maybe your problems are just about you and your attitude.
As a supporter, I wouldn’t have a bump on it. Maybe you don’t think you’re the only one with problems and that’s just people. Just be kind then it usually works.
Thank you, I’m always kind. Then I think it’s on Google and Steam’s department or that it’s technical problems. The problems you have had are very common problems that can run semi-automatic to fully automatic, with which I have, of course, never had any problems, even as it concerns easy money.
In the majority, I get either answers on the subject or not at all.
In the past, however, I often got block answers where I noticed the mail did not read, since n algorithm checked the mail by keywords and put together a corresponding ne response.
That Amazon does not know what the others do is not the rule, but known. Have already read WTF cases where the customer has simply not been helped.
That much is only running by phone number, too. Got 3 prepaid cards that are otherwise in the drawer… if Paypal and Co. once again require a number.