Why was the item returned?

Hi,

I bought a fragrance online and had it delivered to a packing station today I received this message

"Unfortunately, delivery of the shipment is not possible because it does not comply with our shipping conditions. The shipment will be returned to the sender."

What is the problem?

I already entered my postal code when I placed my order.

(2 votes)
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Michito
2 years ago

I don’t know, maybe someone would have had to acknowledge the reception with a signature, which doesn’t work at a packing station. You may have also accidentally clicked after the payment option

lilatrudi
2 years ago

What’s the problem?

Was there additionally a street indication in the delivery address? Address must be indicated as follows:

lilatrudi
2 years ago
Reply to  Frage0003

Without seeing the package, it’s just guessing why a return was made, especially since the complete course of the shipment is not visible.
You hopefully have completed the registration at the post, including the packing station.

ultrarunner
2 years ago

Parfum parcels must be identified as hazardous goods according to DHL shipping conditions, as perfume is flammable.

Maybe the sender forgot this…

Leisewolke
2 years ago

as it says… the shipment did not correspond to our shipping conditions… which are always these. Call and explain this

KuarThePirat
2 years ago

Perfume is a dangerous substance and must not be stored in the packaging station. That’s why the package went back.