Why was the item returned?
Hi,
I bought a fragrance online and had it delivered to a packing station today I received this message
"Unfortunately, delivery of the shipment is not possible because it does not comply with our shipping conditions. The shipment will be returned to the sender."
What is the problem?
I already entered my postal code when I placed my order.
I don’t know, maybe someone would have had to acknowledge the reception with a signature, which doesn’t work at a packing station. You may have also accidentally clicked after the payment option
No, I paid with PayPal. I suspect that one cannot let any kind of liquids be delivered to the addressed packing station
Was there additionally a street indication in the delivery address? Address must be indicated as follows:
And just as I did, it was sent back.
Without seeing the package, it’s just guessing why a return was made, especially since the complete course of the shipment is not visible.
You hopefully have completed the registration at the post, including the packing station.
Yes, you’re right, something is already in the Aragen the complete registration is already completed three times I used it to deliver fragrances to a packing station. According to the app, the package is now in the neighboring city and on the way to the sender 🤷
Parfum parcels must be identified as hazardous goods according to DHL shipping conditions, as perfume is flammable.
Maybe the sender forgot this…
as it says… the shipment did not correspond to our shipping conditions… which are always these. Call and explain this
I wrote an e-mail to them and asked for the reason I also suggested sending the goods to another postal branch.
Perfume is a dangerous substance and must not be stored in the packaging station. That’s why the package went back.