Why are some people so out of touch with reality when negotiating prices?
Hello everyone,
So, I work in customer service for a mobile and DSL provider, looking after existing customers. And just to be clear: yes, I know that a lot of crap goes on in our industry, and as a customer, you can complain about a lot of things. But now I'd like to show that it works the other way around, too:
I sometimes get customers who want the latest iPhone models (for those who don't know, the larger versions cost over €1,000 in the open market) and the best plans, and then they're surprised that even with the discount for existing customers, it's still €60-100 a month (it also depends on the storage capacity of the device).
I mean, I understand that loyal customers want to be better off than new customers, but when I hear something like, "I don't want to spend more than €35," I sometimes doubt whether these people are still living in reality. Sure, I understand that people want to save money, but then they don't choose the most expensive models, do they? I wouldn't buy a Porsche if I could only afford a Golf.
Maybe I'll get lucky and one of you has made a similar request yourself. I don't mean to offend you, but I'd like to know: what do you think about something like this? What goes through your mind?
Thank you in advance for your answers
(2 votes)
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I know what you mean and what you want out, so I just do and get to the point
Do you still know the olle depperte advertisement of the big red MM?
“Geiz is Geil” or otherwise: the German wants to pay ALL and NIX for it. Whether and how this goes many
Just like the stupid jelly
Person: “I got the current iPhone for 1€”
I “you have not”
Person “But I have, is on the bill”
“then look, the fare is costing 20€ without a mobile phone purchase and with your great 1€ phone the 50€”
I can always laugh
the 30€ per month to 24 months yes for these overpriced and senseless models are no longer enough today
this is due to the opaque model with the cost of handy to hide in tariff on 24 months and then still with reinstate how many people who have longer than 24 months
I don’t know. that would have to be clearly seperat on the bill for what is to be paid. no 1 euro handies with 25 euro monthly internet or something. No one then knows how much of the 25 euro is actually lost.
and in order to make it even better than it is turned at the rate. So there are much more people on it than normal use with this speed would be feasible. that means your 50M you should get just in opposite places where few people go in at the same time
My opinion:
Who begins such a debate
hasn’t lost anything in the customer’s thirst.
Whoever, like you, does not manage to respectfully deal with the opposite, does not need to complain about it when it comes back as unharmed.
And the above quote was just an example, your tone will not be better even during your writing.
Yes, if you deal with customers without respect, you shouldn’t be surprised. But please don’t change my general “tasting” here with my customer contact during operation.
I know very well to express myself politely and I am really concerned to help customers.
But I don’t mean any customers who were previously projected by one of the consultants, but customers who simply put out such claims
I count 1000:24= 41,67€. That’s the fare.
Since this is too expensive, I get the iPhone used at half price and pay for 24*7€
equal to 168€ in 2 years
plus 500€ = 668€ and are still highly satisfied.
Because they are far from reality.
Price negotiation is only a special case of “no understanding of life and its connections”.
or… this special clientele makes holiday in the Middle East and acts there on the basars
Also possible. I once knew someone who went to a guitar store and gave the seller 50 cents for a proper guitar. You can do it. But ask me seriously whether this is only a “cultural difference” …
Maybe so according to the motto “I’m trying, maybe it’s okay”
or as I always say at ebay care “every day there is at least one summer”
Why does 1GB cost an average of €0.83 in Poland, on average €1.650 in the EU, but in Germany €3.35?
https://www.rnd.de/digital/mobile-daten-deutschland-ist-im-eu-vergleich-mit-am-teuersten-QP7NUH4NBD246JACBZWJGKIDLY.html
I do not find it unharmed to demand comparable prices throughout the EU.
Yes national networks are a completely different world and this is also a German problem. But we live here and can’t just do it from the price as if we were somewhere else
This demand is no longer so unrealistic.
The prices for Internet contracts with Allnet-Flat have recently fallen massively.
For example, I have an Allnet-Flat for 5 Euro at check 24 without phone.
At 35 Euros monthly you would have a mobile phone for 720 Euro on the screen. Don’t you miss that much?
I understand people only see Flats without making any difference. You can either get these cheaper things back in via n Vergleochsportal, which can save costs by data distribution and thus save them on the flats, or for small providers who, however, have losses elsewhere: computer voice service, secondary network connection sometimes also not full MBit rate etc. This is of course not taken into account when comparing.
But I give you the point, because everyone knows that you can’t presume.
What I was looking for was with selectable data automation. Make 2 minutes of investment and stay with the 5 Euros.
If you’re looking to justify the Telekom prizes, you’re in the wrong place with me. Telekom is the most expensive of all providers with a distance and has more hidden costs than others.
You also try to force it to buy an extra expensive Telekom hardware again and again, although the dishes are always going in between.
That can be, but no is dead at Deutsche Telekom. They’re different. They usually justify their D1 network as far as I know, but with their price structures, I can’t quite understand. All I know is that they are the most expensive thing we have here
It would be bad if the profits of the mobile phone providers would not go further and people would actually get a good price for a good phone.
As if the mobile phone provider would have to pay the charge for a mobile phone hahaha…