What can I do as a sender if the recipient receives an empty package even though I did not send the recipient an empty package?
Hello, my dears,
following problem:
I sold someone a perfume online, privately on a platform. The platform stays out of the buying and selling process, but communicates this. Anyway, the person paid via PayPal, and I shipped the item (via DHL, insured up to €500 with tracking). The perfume was inexpensive.
The person received the package immediately and noticed that it contained only the outer packaging and the small gift I had included with the perfume, but the perfume itself was missing. The box hadn't been damaged or opened on the outside either.
I'm certain that I sent the perfume and its outer packaging in this package. I also had someone with me during the packing, who saw it and can testify.
What should I do? Do I have to pay the person back the money now and then contact DHL and request my money back for the perfume, or does the person have to contact DHL and get the money from DHL? How does this work? Please help me.
I am very sad about this because I don't want the person to think that I have betrayed them.
Thank you very much for your help.
(1 votes)
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DHL ask for clarification, packaging should go back to you if the package is still complete.
Let DHL send you a proof of delivery and try to clarify who signed the package.
This is a well-known fraud.
You should insist on your money and, if necessary, go to court.
You better not say you have a witness before.
I’m the sender of the package, so the person who sold the perfume. What money should I insist on? The person gave me money and I sent her the perfume in return. Only the person says the package arrived without a perfume.
He’ll ask for the money back.
I think it’s about the buyer cheating on you and lying that nothing had been in the box
there are three possibilities!
Let’s close once number 1. then I would proceed as follows.
Tell the emperor that you will take care of the matter, go to the police and make an ad against Unnebkannt for theft and or tried fraud.
Share the officials quietly that you can’t rule out that you can’t rule out the fact that the agent of the package may have just hapted to get an empty package.
I’d leave everything else to the investigative authorities.
Lg, Anna
The buyer wants to take you off. Don’t pay back! With Paypal Friends, he/she has no options for you. So stay loose, block the buyer and finish
The parcel weight is documented during the delivery. This would then have to be different from that noted on the proof of delivery.
Also packages placed in a packing station (DHL)?
I don’t know. The fact is that the weight is documented on delivery in a branch, postshop.
Since when does the package messenger put the shipments on the scale before he delivers them?
The package messenger has nothing to do with it 😉
When someone opens a package on the transport path, and removes the content, it certainly does not make the effort to repack it. Then the package would simply disappear
This means concrete? I was cheated? Well, why should it be? a messenger does not make the effort to glue the package back carefully. It looks more like I’m the cheater.
As a neutral observer, one does not know who has cheated or wants to cheat.
You can’t say that.
For example, when sending stamps or precious metals, empfaengern (e.g. Pruefer fuer stamps and precious metals) clearly points out that it is necessary to create a neutral packaging and address, since otherwise it is increasingly necessary on the postal route Collection Come on. This shows the long-standing experience. Extraction means taking something out and forwarding the manipulated shipment to wipe the problem off the shipping service provider. Affected people then tend to be based on themselves because they themselves have to prove their innocence.