We don't know the number?
Hello,
The following: we applied for porting to the new provider at the end of the month, we want to keep the cell phone number, now it looks like I can make calls etc. but I can no longer be reached from any other network and it says "The phone number is not known to us". We also booked a cell phone with the phone number, the Samsung a55. We also called customer service, and they said that the SIM card is free/ready and that it could possibly be something to do with the phone settings, which I doubt. After endless long conversations, we got a new one. Our question is, why could we still be called by the old provider but not by the new one? Why does I always get this recorded message? Why can I call but others can't?
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A call number take should take a maximum of two weeks, but it is usually much faster. However, the old provider should also have announced it in time.
We clarified everything in time, the new provider should release the number as much as possible or not?
Will the right phone number be transferred when you call yourself?
Yes, when calling, the same number will appear that we also want not to reach only for other numbers, only those who come from the same provider can call me….
It’s a big story. There is no information about who the old and the new provider is, whether the porting has been confirmed and whether the porting has been confirmed. And is it a port during the runtime or a port at the end of the runtime?
If it is a port during the runtime, the previous SIM will of course remain active. Otherwise not and then it would be a mistake with the old provider.
Most likely the porting has not yet been carried out. No portations are usually made on weekends. But the SIM is already active, so you can start calling (reviewing which phone number is displayed?)
You can’t say that more because there are too many information.
The call number was ported by drillisch GmbH to 1und1 a few days ago, as the contract had already been announced to the old provider, the number was also transferred to new providers.
When did the old contract end? When did the new contract begin? For which date the porting of 1&1 was confirmed? When was the confirmation of successful porting?
The fact that the old contract was terminated does not mean that it was actually ported. The order for porting is decisive.
And please write in understandable sentences.
Questions do not help. Then stop a fault ticket from the provider.
The described error image can quite occur and can be corrected. But there are other causes that I wanted to explain. But if I don’t get the necessary information, it won’t work.
What does the transfer period have to do with the number? If I have terminated the notice period for the period mentioned that month and the new provider where we are now porting, day 28 of a month” should have released the number?? The same provider can also call me only third-party providers wbzspl Vodafone and/or Telekom with the band announcement as written above.
No perfection!!!
This is very confusing.
Just read the rest.
If the message “The phone number is not known” comes, it is not at the settings of phone, but at the provider.
Now 1und1 and Drillisch GmbH are the same provider and have lost anything in the switchover.
Interesting would be to learn if you had a “new” phone number first and you can be called about it?
In any case contact 1und1 again and don’t let you dispense with “Settings”. That’s bullshit what they’re talking about. In the event of a dispute, you threaten to take on the Federal Metrics Agency and do so.
To make sure it’s not up to your phone, you can pack the card into another phone and test it there. A friend or acquaintance will surely help you. If the error moves to the other phone, then it can’t lie on the phone and it won’t.
Look at “teltarif helps” on the topic. There have been several times.
It is especially important to know
You collect this information and give it to your new provider.
If this does not help, ask the Federal Network Agency to do so.
If that doesn’t help, ask for a telephone tariff or other press to report on it.
Did you put the sim zb in the old cell phone and watch it work?
Then it would really be on the new phone
We tried that, unfortunately not on the phone. Is it possible that those who did something wrong when porting?