ByZhac28
Hallo, ich habe bei buyee etwas bestellt . Es wurde noch nicht versendet da ich noch angeben musste welche Farbe ich für mein Produkt haben möchte. Leider gab es diese Farbe nicht wie abgebildet und bat um eine Stornierung. Die Frage ist jetzt wie bekomme ich mein Geld zurück wenn noch nichts versendet wurde? Würde mich sehr über eine Antwort freuen.
(1 votes)
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You can save your last sentence because it is clear to everyone.
Money always comes back in the opposite direction as paid.
If you have transferred, the money will be returned to the account. If you have paid by voucher, your credit will be higher at the shop. If you have paid with PayPal, then money comes back to PayPal.
And when money comes?
Lt law within 14 days of revocation.
Does a foreign shop adhere to German laws??
According to them, I don’t get my money back because after payment I don’t have a right to cancel what I can’t understand
It is not a cancellation, but a revocation. That’s a lot of mistakes.
Did you send them a cancellation or a revocation?
In the EU, the right of revocation is enshrined in the law, and “actually” must also adhere to it shops that deliver to the EU. Especially in Asian shops there are difficulties in understanding.
That’s why I’m not in Asia either.
There was unfortunately the option not to cancel. The item is not a special production I should just choose a desired color but then it did not exist as an option. When I wanted to write to them I wanted to cancel it, they told me they couldn’t. Now I don’t know if I get my money back or if they’ll send it back to the dealer or destroy it on site.
You write in the question that you still had to specify what color you wanted. Was that just for you? So virtually no warehouse item, but made extra for you?
Then the right of withdrawal does not apply.