Transportschaden DHL was tun?
Also die Situation ist folgende: Ich habe einen Schuh über ebay kleinanzeigen verkauft und als dieser bei dem Käufer ankam, war im Paket-Karton eine Delle und im Schuh Karton ein großer Riss. Der Käufer will von mir jetzt einen Teil seines Geldes zurückhaben. Jedoch habe ich mich dazu informiert und bin zu dem Schluss gekommen, dass ich mit dem Abgeben des Paketes an den Spediteur das Transportrisiko an den Käufer weitergebe, außer ich hätte das Paket mangelhaft verpackt, was ich aber nicht getan hätte. Wie sollte ich da jetzt vorgehen?
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The Buyer must make a damage ad at DHL:
https://www.dhl.de/content/dam/dhlde/external/ks/pdf/dhl-schadensanzeige-0715.pdf
The Seller owes the Buyer an appropriate and break-proof packaging as a purchase contract secondary obligation.
The buyer must go to the shipping service provider with the package, the inner packaging (!) and the damaged goods in order to allow the damage.
It is only liable if the package From the outside has been damaged, but not in poor packaging.
The seller is responsible for this, and if he has insufficiently packed, then liability he.
How did the buyer pay?
If via PayPal, then no one knows how PayPal will decide if the buyer should open a buyer protection case.
He paid by Paypal this could indeed prove to be a problem. The other problem is that the buyer has not taken photos of the packaging as it has arrived, but has torn it up to get to the content. This means that the packaging is no longer close to the state I have sent it
That’s bad, of course.
He will therefore probably open a PayPal case because of an article deviating from the description, which PayPal will decide in its favor in 99.9%.
Don’t blame me, but why around everything in the world you offer as a seller voluntarily (!) PayPal, although you can only Disadvantages (fees, 180 days buyer protection, 21 days waiting…).
Oh, yes.
This could also lead to quite a problem with PayPal…
The sale was not part of my sneakers and therefore a private sale thank you anyway
Your opinion deceives, PayPal is only for the buyer best.
But you’ll notice that soon.
There’s something else.
You trade according to your own information Commercial with your sneakers, right?
Then you know that as a commercial seller, unlike a private seller always the risk of shipping and loss.
But it’s just on the edge.
Yes that with my age will not be a problem as I use the paypal of my dad. And I use paypal as it is best for my opinion and I don’t like the sales system of ebay small ads
Did you sell shoes or a (empty) shoe box?
And if shoes. Is a shoe damaged?
With shoes and no the shoes are not damaged, but it is a very limited shoe and a broken cardboard naturally represents a significant loss of value.
The questioner is a trader: