Hi, last Tuesday I put a parcel in a DHL packing station. What I found strange was that the app hadn't updated, otherwise it always says it was dropped off at the packing station. Now, almost a week later, the app still says that I only bought the stamp and that the parcel hasn't been…
Hello, I sold a pair of pants on Vinted on October 14 and shipped them with GLS, but unfortunately, Vinted only showed that I hadn't even dropped off the package. This means the buyer got his money back, and we're both stuck without the pants, and I'm without any money. I honestly don't know what…
Hello, can someone maybe help me? I ordered a rather expensive item about half a week ago. It was supposed to arrive two days ago. The day before yesterday it said online that it was already in the delivery vehicle and should arrive today, then suddenly it said the order was delayed and wouldn't arrive…
It was supposed to be delivered on July 25th, but the last update was on July 25th at 2:00 PM. The order was delayed. Then Amazon postponed the date to the 27th, and now it has "possibly been lost" I tried to get a refund, but apparently that's only possible through indirect means. Customer service…
Hello, On June 24, my mother ordered something from a store, but the package never arrived. As you can see in the image below, my mother can't track the package either. After she first complained to DHL and inquired, they told her she would have to contact the sender, as only they could submit a…
Hello, For the past few months, I've had a recurring problem where Amazon has simply left my packages in the stairwell, and the last few times a few things have gone missing. Luckily, it was always relatively small amounts. I've contacted Amazon several times about this, and they've always reimbursed me. I've complained many times…
I ordered a new iPhone from Apple, which should have arrived long ago. When I checked the current location, it hadn't changed. I've already filed a claim for the package, and they're now investigating. My question is, will I be sent a new one? How long does such a review take? Or, in general, what…
Hello, I would like to set up an online shop (sole proprietorship) in Germany, but also ship throughout Europe (except Switzerland and England). What about data protection, terms and conditions, and the cancellation policy if the customers don't live in Germany? Does the same apply as in Germany? And if a package that I sent…
Hey! I recently ordered a package from Back Market. The package address couldn't be found, so I had it redirected to a parcel station. Today I wanted to pick it up from the parcel station and opened it. There were football cards in there, so I looked more closely and it said my apartment address…
Hi I bought something on eBay and it was shipped to my address by Hermes. The app says it was delivered to my door, but there's nothing there. What should I do now?
Hello everyone, Recently my Hermes package disappeared and never reached me as the recipient. Now I'm wondering how the Hermes parcel insurance works if NOT all of the items in the parcel can be verified by means of a receipt. My package contained a suit, a jacket, a Playstation 5 controller (all verifiable with receipts)…
Hello, I'm currently dealing with a debt collection case from Tommy Hilfiger because I bought shoes there that I never received. I recently asked for proof of delivery and received only that. The package was supposedly delivered, but at the time, I wasn't even home. I was at my girlfriend's house 60km away. I never…