Hello, I have assembled my PC (everything new) When I start it, the yellow and white light on my motherboard "ASUS ROG STRIX B650E-F Gaming WIFI" lights up These two lights are supposed to represent RAM and GPU that are not recognized, but I don't know why. I've already checked the RAM and GPU to…
Hello dear community, A question especially for IT helpdesk staff: I'm employed as a 1st-level supporter at my new company, and I'm expected to resolve all kinds of trouble tickets within the company building myself. This includes setting up a projector, taking away electronic waste, and relocating workstations. A specific example: A printer malfunction is…
I personally manage an IT support department. I distribute and manage tasks and resources, etc. A new employee has been working in a subdepartment for six months. She is in her early 30s. She is very tired every day, has headaches almost every day…always seems very ill…talks strangely to the users…not quick-witted or sharp-minded… Simply…
Is it possible to work in first- or second-level IT support without using phone calls as the primary means of communication?
We are looking for a local Network Engineer for the X/Y/Z locations as soon as possible. Salary between 57,000 and 64,000 euros gross per year. Activities: – Manage Request, Incident, Demand and RfC tickets according to ITIL standards. – Research and troubleshooting for complex incidents in the network area – 3-Tier Enterprise, Data Center and…
Due to a last-minute and unexpected interview, I need help with the following questions: What does second-level support look like at a health insurance company? What software does it use, and how does a ticket system work? Can someone please tell me something about the software BITMARCK_21c|ng? I am grateful for every answer!