Should DHL deliver to a Packstation and not to a branch?
How can I ensure that my Deutsche Post/DHL parcel or package without a tracking number is redirected to a Packstation if I am not at home? So it doesn’t go to a branch but to a packing station
Can I have my DHL parcel redirected to a branch in another district?
Hi, I am expecting a DHL package from abroad in about a week. Since I won't be at home at that time to receive the package personally, I would like to have it redirected to a branch near a good friend of mine so that she can pick it up for me in my name…
Package cannot be found in DHL branch?
Hello everyone, I have a problem with a parcel delivery and hope someone can help me. I ordered a parcel for pickup at a DHL branch and received an email today stating that the parcel is ready for pickup. According to the tracking information, the parcel arrived at the branch at 12:56 PM. However, the…
Is DHL parcel redirection from post office to home possible?
My package is expected to be delivered in 2 days. When I placed the order, I specified a post office as the delivery address. However, I would now prefer the package to be delivered to my home. Is it possible to have the package, which was originally scheduled to be delivered to the post office,…
Can I take a DHL parcel that has already been delivered back from the branch?
I dropped off two packages at my usual DHL branch on Tuesday, July 18th – they've been there since that day and the DHL tracking still shows "delivery to the branch by the sender." I was at the store yesterday and the packages were still there! The respective recipients of the packages are already getting…
Opening hours?
Hello, I just had a little discussion with a friend and you can decide 🙂 The following: The DHL branch in the neighboring town has a notice saying "Due to Carnival we are closed on Friday and Rose Monday." Now, this branch is usually open every Saturday. What do you think, this Saturday too?
Are packages to a DHL branch treated differently?
Hey, I specified in an online order that the package should be delivered to a DHL branch. My question is, are such packages treated differently (preferential or something)?
What do I need to pick up a parcel from a DHL branch?
What do I need to pick up a parcel from a DHL branch?
Will the DHL pickup slip arrive despite being registered?
Hello, I am registered in the DHL app and have already completed the address TAN etc. Now, if I deliver something to a branch using parcel forwarding, I receive the pickup code, etc., via email. Will I also receive it again as a pickup slip by mail, or will it just stay in the email?…
Does the authorization for DHL parcel collection at a branch work if the shipment is addressed to a branch?
Hey I had a package sent to a DHL branch near me in my name using my postal number. The package is here now, but someone else has to pick it up for me. Will the pickup work with my authorization as usual if the package were addressed to my home address, or does the…
DHL shipment is picked up at the branch even though I have not picked it up myself yet?
Hello, I ordered an item online and had it shipped to a store. Today, however, I received a notification that the item had already been picked up from the store (the recipient picked up the shipment from the store). However, I wasn't in the store and didn't pick up my shipment. What happens in this…
DHL package supposedly arrived, but not (see photo)?
Tracking number removed (shipment tracking) (Images deleted by support due to personal data) The first photo appears when I enter the tracking number directly on the DHL website, and it says it hasn't arrived yet. I get the second photo when I enter the tracking number in the app, where I'm redirected and it says…