Hi, a particularly important package wasn't delivered. The DHL app says it's being forwarded to a branch, and I filled out the "deliver to a neighbor" option in the DHL app. I wrote to my neighbor, and he said no one rang the bell. Is there any way to get the package today?
Hello folks, A package from Hermes is supposed to arrive today, which means it is already in the process of being delivered. Can I specify a preferred drop-off location, or is that only possible while the package isn't being delivered yet? I can't find an option in the app for the package where I could…
Good morning, I'm currently waiting for a package sent via Hermes, and I selected a nearby parcel shop as the preferred delivery location. Now I've changed my mind and would like to pick it up in person (it was too risky for me). But I can't find a way to change that: The address is…
In my case, I ordered a MacBook for almost €2,000. The package was left at an unselected location. I live in an apartment building, and one of the residents has permission to leave the package. What if a roommate also registered me for the location? My package can't be found now. Who will cover the…
Good day, I recently ordered from AboutYou and made sure my order was shipped with DHL. Today I saw that my shipment was still sent with Hermes, which really annoys me. I can never select a parcel shop for preferred delivery with Hermes. I'm never home when Hermes or DHL arrives, which is why I…