Suitcase with groceries swapped?
Flying back from vacation today (home vacation for us) and we took a lot of food with us that we can't get on our island.
Since I was the last one at the belt due to traveling alone with three children, and only one black bag was still circulating, we took it. But as soon as we touched the handle, we realized it wasn't our bag, even though it otherwise looked exactly the same.
Now, the bag contained a fair amount of food that needed to be refrigerated and couldn't go any longer without refrigeration. Definitely not another 8-9 hours.
Who is liable for the damages I suffered as a result? Lost and Found has everything listed. They wanted to find the gentleman's phone number, but that wasn't possible because the airline office was no longer staffed, and they only had a name but no further details.
So now we hope that we get our suitcase back, also because of the other things (Harry Potter merchandise, everything the children bought with their long-saved pocket money and so on).
We left his suitcase with Lost and Found. They said he wouldn't get his back until he brought mine to me. (Groceries were still there.) Who's responsible for this? He? The airline?
If it's completely gone, the airline will pay for it, I know that. But what about my lost, spoiled food?
Money, gifts, medication, and things of personal value. It's just sad. The children cried for almost two hours; their books, Tonies, Harry Potter clothes, everything, were gone. We wanted to make a great breakfast with the family tomorrow with food that we simply can't get here. The mood after the holiday is well below freezing.
(2 votes)
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It’s bad luck. I don’t think anyone can really be blamed here.
At some airports you have to prove that you have taken the right baggage on the basis of the baggage marks at the departure of the airport, but these are taken out.
So you really don’t have to wait.
Read this carefully.
Suitcase delay – Suitcase loss – Compensation
https://www.fairplane.de/montrealer-uebereinkommen/
All steps have been taken yesterday.
in the hotline of wizz was said when someone else takes the package and then things disappear isn’t their problem just as with perishable things when I get the suitcase back. New purchase is because we live here and most of it was in the hand luggage. Pieces like the scarves from Jerusalem or Nepal cannot be bought on a Mediterranean island and were needed at the resort and not at home.
What do I learn from this:
Was that a mistake? You should have let her just circle and report your own bag as a loss. Would that have changed?
With luck, you’ll get your bag back and the food you’ll knock into the ton. That’s what it looks like.
In my opinion, perishable goods are not the risk of the airline either. But you don’t expect that.
I understand what you mean.
But if (by mistake of the airline) your bag / suitcase accidentally flies to Beijing and then finds you home days later. Then they’re not liable for perishable.
I’m not a lawyer, but I think it’s your risk.
Interesting would be the question whether the liability insurance of the alleged heeder would jump into the crush? I don’t think so.
(According to him, he didn’t do it with purpose.)
She’s reported as a loss. We went all the steps you got to go.
but until now (over 12 hours), the Lord has not even reported to the airport that his luggage is missing or he has the wrong one.
clearly, if I don’t get them back, the airline will be liable for it. According to lost and found, he is obliged to bring me the bag, otherwise he does not get his own back at the airport. If nothing happens and bag stays “disappeared” Wizz Air is liable. That’s clear.
it’s about liability when I get the bag now and the foods are bad. After all, he’s the one who has lost foreign property. And this is a damage to me.