I entered the wrong PIN in the app because I apparently didn't understand that the card and PIN would arrive by mail. Now my app/or account is blocked. I don't know exactly how long this will last, and what do I have to do? Sorry for my ignorance.
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Hi! With your account, it has nothing to do with, it is certainly not locked.
Since the online access was apparently not yet activated, nothing should be locked.
Note the following: First install the Pushtan app and activate it.
Then I recommend starting the online banking on a browser. Since the pin that you get is just a first access spin, you need to change it immediately and you need the first TAN, so Pushtan must work first.
Then you can set up the mobile app.
Gruss
The problem is I don’t get into this Tan app and I don’t know what to do. I will then always go to the normal app and from there to App Store and then back to Tan App, like a circuit.
But it’s right that I don’t get into the app without the code sent. have no benefit from the app (normal Sparkassen App)
because I had always written my min there in the line that I decided myself but it is not?
I can’t assess the status from a distance, so you’re best going to the Sparkasse cell phone. For access to the apps:
When setting up the PushTan app, you forget an access code that is ONLY for this app. Then you need an activation code, possibly a QRCode on the cover letter, so I’m not sure how it is with your bank. With Onlinebanking Pin, this has nothing to do with.
I would now suggest you take all the letters you have received and go to the bank, otherwise you are threatening to get even more confusion. Gruss
As long as you don’t have an online pin, you can’t start the app anyway.
If you have the card and pin, you have to unlock it. If this is not possible, ask customer advisor. Then the one has to unlock it, if necessary.