Send restaurant food back?

Hello to all food enthusiasts,

We all know that restaurants often rely on ready-made products. If you order a schnitzel with fries in a high-priced restaurant and you get a ready-made, pressed meat schnitzel, would you send it back?

If the fries are frozen I don't care, but the main component does.

You can expect this from kebab shops and kiosks, but not from restaurants. What do you think?

How is this legal?

How is it legal if you ask beforehand and are told that everything is freshly breaded and so on?

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tinalisatina
1 year ago

Legally speaking, you have no recourse.

If you receive incorrect information, that's a different matter. However, it's always a question of provability. Nevertheless, I would ask the managing director to come to me.

Jost79
1 year ago

Then, in case of doubt, you have to prove it. No, I would eat it, not tip, and not visit that colleague again.

Jolle2004
1 year ago

Of course, you can't return it; after all, you got what you ordered. Of course, you can leave it and simply not eat it, but returning it in the sense of complaining isn't acceptable. Even if I share your opinion that, for example, a schnitzel with a fork is a poor reflection of a restaurant, it's still possible that the schnitzel is edible and perhaps even tasty.

EinAlexander
1 year ago

and you get a finished meat schnitzel, would you let it go back?

You can't. You can only if they promise you veal schnitzel but you get pork.

How is it legal if you ask beforehand and they say everything is freshly breaded and so on?

Formed meat can also be breaded "fresh." I wouldn't risk a lawsuit over this, since you can hardly prove that the breading wasn't applied to the schnitzel in the restaurant.

Alex

WwernerR363
1 year ago

Eat, pay, and never go back! Returning isn't an option! You got what was on the menu—I'm assuming!

Aylamanolo
1 year ago

Well, let's put it this way: That doesn't happen in a good restaurant. At least, I've never experienced it.

SlightlyAnnoyed
1 year ago

Unless the menu promises otherwise (eg, "homemade" means it's frozen), you have no legal recourse. Even in a high-quality restaurant, you have no right to expect the food to be high-quality. What can you do? Leave a review and stop eating there.

golde2002
1 year ago

Unfortunately, there is no legal basis for this.

Unless it says on the menu… "freshly breaded and from the pan!"

Then you should definitely not eat anything, pack everything up and ask again – in front of witnesses – "They are sure they are "freshly breaded and from the pan!"…

What to say – LOGO, even if the question did you like it is only obligatory

Then guess it online and write about how the food is there.

anti45
1 year ago

Today you don't need a cook anymore, a deep fryer is enough, even in restaurants.

Yesterday there was a report on the restaurant industry. The only thing that was fresh were the prices.