Shoes returned incorrectly?

Hey, I have a problem. I ordered two pairs of shoes, one from Zalando and one from Snipes.

Unfortunately, neither shoe fits, so I had to send them both back. I've now returned the Snipes shoes in the Zalando shoe box that was already there with other shoes, and I've done the same the other way around. So, the shoes are correct, but the boxes are wrong. What happens now?

(2 votes)
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MisterMG93
1 year ago

As I understand, you’ve only exchanged the shipping box.

From own experience Nothing. As long as the merchandise and the back labels are correct, everything is fine.

einandereruser
1 year ago

Don’t worry. According to the information of the consumer center (https://www.konsumerzentrale.de/wissen/digitale-welt/onlinehandel/muss-ich-online-ordered-ware-in-der-originalpack-zurueckschicken-28096You can do that.

Shoes are also just a snuck (possibly printed) cardboard, and no packaging that would only be one unit together with the shoe.

rustyyy007
1 year ago

If it really happened to me the same way, but it had no consequences, I said I got my money back normally and nothing happened. Think that’s the same with you. I’m sure the one cardboard box doesn’t touch the companies.

Nice day and LG

rustyyy007
1 year ago
Reply to  Lia128473

Don’t worry if it was expensive or it doesn’t matter, I confused Ralph Lauren with Tommy Hilfiger and, as I said, it didn’t matter. What label do you mean?

rustyyy007
1 year ago

It’ll be okay. The longer you think about it, the worse it gets

rustyyy007
1 year ago

That’s not bad anymore. So don’t worry, and that’ll work.

LG

Ifm001
1 year ago

Depends on whether the recipients are affected!