Saturn doesn’t deliver?

Hello dear Gutefrage Community

I ordered a keyboard from Saturn on December 23rd, 2023.

I've received a total of six emails so far stating that they can't give me a more precise delivery date yet, even though it's been available online several times. I've also contacted support twice, but unfortunately, all I've gotten is this:

We're sorry that your order is delayed. It will take some time to process your order.

Unfortunately, we cannot currently provide you with a delivery date

(Although the Saturn website says it will be delivered on 17-18)

What do you think I should do? I would really like to cancel, but it costs 40 euros more elsewhere.

I've been waiting for over 2 weeks now.

Thank you in advance for your answers 🙂

(1 votes)
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Whatelse23
1 year ago

If you need them very urgently, then cancel and pay more.

If you don’t need them urgently, wait and pay less.