Probemonat verpasst bei Disney Plus und wie werd ich das nun wieder los?

CarmenlutzByCarmenlutz

Heute krieg ich ne Nachricht über eine Google Abbuchung für DisneyPlus

hat wohl mein Sohn in Gang gesetzt, mit meiner Zustimmung Probemonat für 1,99 Euro.

3 Monate lang, nun ging aber 8,99 Euro weg. Wohl vergessen zu kündigen, wie werd ich das nun wieder los. Ich hab nämlich kein Google Konto

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Leia777
Leia777
4 months ago

If your son has completed the subscription via a Google account, the problem is detachable, but a little more complicated. Here are the steps you can take:

1. How the subscription was completed

  • Check the confirmation email: If the subscription has been completed via a Google account, your son or you should have received a confirmation email from Google Play.
  • Request details from your son: If he used the Google account, he should be able to log in.

Two. Cancellation on Google Play

If the subscription runs through a Google account:

  1. Find and Log in Google Account: Request your son to log into the account he used for the registration.
  2. Google Play Open:
  • Go to Google Play Subscriptions.
  • Select the Disney+ subscription.
  1. Announce Abo:
  • Click on “Audiate Subscription”.
  • Follow the instructions.

3. Cancellation directly at Disney+

If the subscription has been completed directly at Disney+, you can also cancel it there:

  1. Disney+ website or app:
  • Log in.
  • Go to Account > Manage subscription.
  1. Announce Abo:
  • If no notice is visible, it has probably been completed by a third party provider (e.g. Google Play, Apple).

4. solve a problem if you have no access

  • No access to Google account:
  1. Please ask your son to reset the account (e.g., use password for forgotten).
  2. If it does not cooperate, you can contact Google Support.
  • Disney+ Contact Support:
  • Take advantage of Disney+ live chat or customer service:
  • Describe the situation (Abo completed via Google, but no access to the account).
  • You may need payment information or other evidence to clarify the problem.

Five. What’s happening with the rebooking?

Since you stopped the PayPal entry:

  • Google or Disney+ could automatically cancel the subscription because no payment is made.
  • However, it could also be that open amounts you have to settle before a termination is possible.

If you don’t go on, I recommend contacting Disney+ support directly to stop the subscription by other means.

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mchawk777
mchawk777
4 months ago

So how can I get rid of the subscription?

By quitting the subscription where you completed it.
I guess Disney+ isn’t.

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jessikessi
Carmenlutz
Author
Carmenlutz
4 months ago
Reply to  jessikessi

If I’ve already tried, it doesn’t work, the button is missing, was probably a third party

0
jessikessi
jessikessi
4 months ago
Reply to  Carmenlutz

How to terminate with third-party providers is also in the second linked article…. In the case of Google

0
HisMo1234
HisMo1234
4 months ago

Not at all; You’ve got an Abbo with a certain minimum duration.

Take your son’s phone off and take the 8€ off his pocket money.

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