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Leia777
4 months ago

It sounds like you have a problem with your 7-day test subscription, where you accidentally got the amount of €7.99, although you should actually benefit from a free test phase.

Here are some steps you can take:

  1. Check the subscription details: Go to your Paramount+ account and check out the subscription details to make sure that you are actually logged in for the free trial phase and should not apply any other fees.
  2. Contact Customer Service: Turn right to Paramount+ customer service. Explain to them the problem that the fee was incorrectly debited, even though you had a free test phase. You should be able to help you and refund the money.
  • You can reach customer support via the Paramount+ website or via the app. Often there is also an option for chat support.
  1. Cancellation of subscription: If you don’t want to continue using the subscription, make sure you cancel it before the test phase expires to avoid further costs. You can avoid automatically extending the subscription after the seven days.
  2. Check your provider: If you subscribe to Paramount+ via a third-party provider such as Google Play or Apple, it may be that the billing runs above its platform. In this case, you should also contact the respective support to clarify the problem.

I hope this will help you! If you need more help, I like to be available.

Marci110
4 months ago

Dispute it at Paramountplus.

And when it’s through (and you got it back) do it again.

Consider that you can only use the free one once (if you had already done it with the email address)