Package delivered incorrectly?
I ordered a few new shafts to build arrows.
However, the retailer sent it to my old address. Now I see in the tracking information that DHL simply left it there, even though I didn't give them permission to leave it.
I asked my old neighbors. They said there was nothing there.
What now? Who is liable? The retailer or DHL?
Because both of them screwed up. The dealer because they sent it to the wrong address, and DHL because they simply left it there, at least according to the tracking information?
(2 votes)
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You have to deal with the problem exclusively with the seller and this with DHL.
Okay, so the seller has to be able to replace the damage of DHL and then reimburse me?
Jupp.
Except he has indicated the wrong address, it is the responsibility of buyers to indicate the correct one.
Aha, that thus frees DHL from liability, although there was no deposit agreement, and the name there was no longer to be found.
In a comment that was deleted, however, the FS also wrote that he had probably given the new address, but the seller still sent to the old address.
Thx4 ⭐
Please read the comments on his answer. What do you mean?
I wrote the conversation between me and dealer.
Thank you. 👍
Please
Thank you.
The dealer won’t have sent it to your old address for no reason.
If you specified the wrong address, it’s your fault. If you specified the right one and the VK somehow sent it to your old one, it’s the fault of the seller and you get replacement.
I had already ordered some of the shafts in July and had them cut off from him. This was made unclean, so that the shafts differed a few millimeters. I dictated. He offered me to send her back or that I get 30% to my next order.
I took the latter and ordered me a set of shafts. Since they were not available and I could not order them via the shop, the dealer made the order manually and meant he will send them to me as soon as they are available again.
I didn’t pay attention to the e-mail confirmation anymore because I thought it would fit. Just sent me to my current address.
Now that they were available again and I had received shipping confirmation, I saw that they addressed the old address.
What do you mean? The dealer’s fault?
I don’t know the exact course afs detail. You better contact him.
All right. So here the dealer is in any case in liability? And DHL also because the without a parking permit have also been deposited at the wrong address.
But who the two are now liable to me? Then still so in the answer of purple?
Dealers have to report to me. And then DHL must compensate the dealer?
If it was a replacement delivery for a defective article, the and the previous address must be sent if this is not explicitly stated otherwise.
What guilt should I see here? Maximum I didn’t see the confirmation after my correspondence with the dealer. But who believes that they are so stupid and then give the wrong address after they sent me to my current address.
Invoicing address was, by the way, my correct one at the order. Only the shipping address they have inserted incorrectly.
No, the actual order I had charged was normal to my address where I live now. And I got them, too, and was really addressed.
The following order due to the discount offered then ran as I had just written to you.
I didn’t pay any attention to the order confirmation. The old address they obviously have in their system because I have ordered more often.
Where did they get the old address? Was the original order with the defective part on this address?
I: Ok but I can only add 5 shafts to your shopping cart. Can you pick up the order?12 x in the 340 Spine Black Label in 31 inch pure shaft length.
Distributor: I created the order and sent you the order confirmation.
As soon as the goods are stored we will ship immediately.
I: Super Many thanks👍
After shipment:
I: Hello, you sent my order to the wrong address.
You sent her to the old address. I haven’t lived there for a year. What now?
My address is:
Dealer: Thanks for your message.
I’m sorry the consignment goes to the wrong address. If these come back to us, we will be happy to give you a free return.
We are happy to provide you with any questions.
I wish you a nice Thursday.
I: Dhl just dropped it without a parking permit. What are we gonna do?
It’s not my fault. You had created the order here and indicated the old address as a shipping address.
…
That’s what I wrote last time…
What do you mean?
On the one hand, it’s your fault, because you didn’t pay attention to the right address, and on the other hand, DHL shouldn’t have just dropped the package, but have to send it back to the sender because you don’t live there anymore. I hope you removed your name sign from the mailbox and ring.
My fault? I ordered it to my current address! If the dealer sends it wrong because he probably still has my old address in the system is not my fault!
Nö is mentally inferior. I also left all my stuff in the apartment and pulled out overnight! You can really save that crap!
I asked about the liability. Not after stupid comments!