Packstation gives wrong shipping status?

Hello everyone,

My colleague dropped off two packages at the Packstation yesterday around 1:00 PM. I've now received two tracking numbers. One shows the status as normal (delivered to Packstation). The other, however, still has the status "the shipment was notified electronically."

Is this a common mistake?
Or should we contact DHL?

not that the package is gone.. was a very expensive item in the 4 digit range

Greetings

(1 votes)
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lilatrudi
4 months ago

Presumably, the colleague only scanned one parcel at the packing station and simply placed the second parcel in the compartment of the first parcel.

Otherwise the other package has not been sent yet.

Luigi30001
4 months ago

It's possible that the status won't update immediately [] https://faq.coffeecircle.com/de/articles/427-was-bedeutet-es-wenn-mein-paket-elektronisch-angekuendigt-ist "1"). If the status still doesn't change after a few days, there might be an error [] https://praxistipps.focus.de/dhl-die-versand-wurde-elektronisch-angekuendigt-was-es-bedeutet_129728 "2"). It would be advisable to contact DHL customer service to ensure everything is in order, especially since this is an expensive item.

Chrisi614
4 months ago

I would contact DHL today, preferably in the branch