Netflix keeps crashing and then freezing?

Elmothunder04ByElmothunder04

Hello,

Since last night I've had the problem that my Netflix keeps crashing, then freezes (the picture) and then I have a black screen that says "No signal".

However, the problem is only on my TV. When I start Netflix on my phone, everything is fine. I've also restarted the router, but that didn't help. I closed and reopened the app on the TV, but that also didn't help.
I thought I'd try here first before calling Netflix customer service for advice^^

would be very grateful

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snxwla
snxwla
1 year ago

Restarting

0
MonaLisa557
MonaLisa557
1 year ago

Then delete the app and reinstall it.

Also on the TV these are only apps you need to install.

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BigBabyFlo90
BigBabyFlo90
1 year ago

Delete and reinstall app.

1