Does a shipping service provider have to be liable if they lose something rare?

A well-known shipping company lost something I ordered. They refunded it, but because of them, I didn't receive something I could have gotten for MUCH less as second-hand stock, and now I have to buy a new one for much more. Shouldn't they also be held liable for the fact that I now have to pay more because of their mistake?

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lilatrudi
5 months ago

Shouldn’t they be responsible for having to pay more for their mistakes?

No.

Jjjjj24472929
5 months ago

You get the time value, means what it was worth to the shipping date. If a mobile phone was lost 5 years ago New 1000€ worth, you will not get 1000€ more than damages, but only the price it would cost to buy a used model (if it was needed). This is, of course, clearly lower.

Jjjjj24472929
5 months ago
Reply to  crescentmoon24

But this is how it works, B merchandise is not new, you get the refund you paid for (B-Ware).

Legally, B/Retourware is by the way used.

helfer5
5 months ago

Depends on whether it was an insured or unsafe shipping…

helfer5
5 months ago
Reply to  crescentmoon24

Then the shipping service provider must be liable

horribiledictu
5 months ago

depends on whether only the damage you suffered is insured, or the value of the recovery.

horribiledictu
5 months ago
Reply to  crescentmoon24

read my answer LANGSAM again! …and then the insurance conditions…

horribiledictu
5 months ago

if you mean…

horribiledictu
5 months ago

No, you didn’t get it politely.

horribiledictu
5 months ago

that in your insurance terms, whether the repurchase value is insured, or just your purchase price, man! How do we know?