Lost your wallet?
Hello Good Afternoon
Unfortunately I lost my wallet. The contents of the wallet were:
Identity card Insurance card
DeutschlandTicket The Futterhaus
And more little things!
Can I go to the Citizens' Registration Office in my city tomorrow without an appointment? Because I don't have any documents left. Is this actually an emergency?
Make two things first:
1. Ask the police if he was surrendered.
2.) If he was stolen and you have a strong suspicion where that could have been, or if you know where you left him, then look for the surrounding street paper basket to get at least your papers back. Thieves take the money as soon as possible and throw the rest away.
First thought: leave card locked. Calls the central lock hotline: the 116 116. This number applies to many banks and around the clock 365 days a year. He’s blocking his card, and that could end the story. She’s not.
365 days a year: the locking hotline 116
Because the card lock is only half the rent. It only concerns the PIN procedure. So if you pay with card and enter your PIN for security. There is still a procedure: the card payment plus direct debit. You also pay with card, but you have to sign in addition.
Someone who finds your card can falsify your signature and buy at your expense despite being locked in some stores. In 2018, there were around 17,000 fraud cases for payment cards without PIN – but also all cases with credit cards. The investigators were only able to clarify any third case, according to the federal and state police criminal prevention.
Why the card scheme does not apply to the direct debit procedure, it could be related to the fact that the banks have no great interest in this procedure. You don’t deserve it. If you buy with card plus PIN, the dealers must pay a fee to the bank. Not with signature.
If you want to be sure that your card is completely locked, you should also go to the police. No matter if you lost the card or you stole it. The police can additionally block the card via a system called Kuno. Kuno stands for “combating crime in inaccessible payment transactions using non-policy organisational structures” and was developed together with the German Trade Association.
Kuno message to the police
For a Kuno message you need your account number, bank code and the number of your card, the card number. The police report the lock to the participating dealers. This included more than 95 percent of all shops that offer the process with direct debit, according to Harald Schmidt, managing director of the police criminal prevention of the countries and the federal government.
Oh yes: At Bauhaus, you have to sign what’s wrong on the slippery glass surface instead of entering a PIN. I hate it every time. How do they want to check the authenticity if you do not get your own signature on the slippery glass.
First call 116116 and lock the cards. On Monday, inform the bank.
The best thing is to call the passport and ask for it first. You’ll probably have to make passports.
I would also listen to the police, it could be that someone commits any crimes with your passport and then it is documented that you were no longer in possession of the passport. The same thing with the sickness fund.
Gruss
There is no need for a Kuno message to the police that the debits are blocked.
You’re leaving the bank cards. Otherwise, you can ask the relevant department if they have it.
I would report the ID and everything else that is not a bank card at the latest one week later as lost or blocked.
If you urgently need an ID, you can of course make an appointment with the civil servant to request a new ID.
Report the loss of your ID to the police.
Request a replacement certificate for your health card at the KK and stay at the fund office within the next days.
You should get the money cards locked first.