Good day,
I ordered a cell phone case from Rhinoshield. It was supposed to be delivered by DPD. However, the package never arrived. When I inquired, DPD said I should contact Rhinoshield directly. Rhinoshield informed me via email that I cannot request a refund, but can only resend the product. Has anyone had a similar experience? Is it really impossible to get a refund?
(1 votes)
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ein gewerblicher Anbieter ist bis zur Auslieferung an den Endkunden für die Lieferung verantwortlich. Kommt die Lieferung nicht an, hat der Endkunde selbstverständlich ein Anrecht auf erneute Lieferung oder kann sich sein Geld zurückzahlen lassen.
Also beim Lieferanten reklamieren. Der hat den Paketdienst beauftragt, und muss sich kümmern.