Is it normal for a workshop to charge for troubleshooting time if the final result is that a PIN slipped out of the connector?
Hello, I took my Ford B-Max to the authorized Ford workshop because the window lifts and mirror adjustment – all operated on the driver's side door – no longer worked. The first thing they checked was the fuse, but that wasn't the problem. Then they disconnected the battery to reset the modules (my old battery didn't survive either, so I had to replace it myself immediately after picking it up). They removed and reinstalled the door trim, swapped the window lift switch from the comparison vehicle, and searched for electrical faults according to the wiring diagram. Then they found out: the PIN had slipped out of the connector behind the glove compartment on the firewall.
My car was in the garage for a week, and then I received a bill for €420! I'm shocked. Is it my problem if the garage doesn't check all the direct connections first and takes so long to even find the problem? Do I have to accept this bill just to plug in a switch again?
(2 votes)
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Sure you have to pay. There is 1001 possibility of what it can be, the workshop cannot guess. And the work of the workshop now sounds good after your description, and they don’t seem to have done anything wrong. What has been checked are all common and regular sources of error – certainly more often than a pin of the plug that is not right. How complicated a fault is with your vehicle, this damage through a long check time does not have to wear the workshop, that is not their risk.
for what reason should a mechanic be waving through the electrics of your car and then not paid
I thought it would be useful to first use fuses (have them done and search plugs) but okay, then that’s the way. Thank you.
Yes, the troubleshoot must be paid.
The troubleshooting is designed as the workshop feels right. Ford knows his carts and they start looking where most mistakes occur.
Yeah, it’s normal that a workshop gets paid for the work they do. Grass is green and water is wet.
And by clamping, no previously functioning starter battery of this world is destroyed, no matter how old it is. I don’t know what you’re talking about. It all sounds like pure trolling.
The workshop naturally proceeds point by point after a checklist established by the manufacturer, which was optimized by its developers. If your cause of error is far down, you’ve just had bad luck. Be happy to make the mistake at least have been found. The few hundred euros are just five, six tank fillings, maybe. If this is a problem for you, you can’t afford the luxury of driving.
Thanks for your answer, but this is quite aggressive and so not appropriate. Should your words choose better if you really want to sound serious. It’s done for me, too. I’m not gonna do Ping Pong here.
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Yeah, that’s the workshop.
Usually, the known possible causes of error are examined first. This was obviously done here.
I’m sorry.
This is why the workshops are always rolling with the eyes as soon as there are mistakes in electrical engineering. In such a car, 10 kilometres of cables are installed.
Of course, troubleshooting is part of it.
If you are not satisfied, next time in another workshop
Yes, they’ve invested hours. Troubleshooting is often the most time-consuming part in a malfunction, especially in many electronics in modern cars. And you did not give a specific job: “Restore the contact to the specific plug”.
…the error search described seems to have been completely plausible and systematic in order.
Well, the search was successful, which is not always the case.
You’re not the only one who is regularly shocked by workshop bills. It’s almost part of the everyday car driver.
Yes, this is your problem that troubleshooting usually costs a lot of time and money.
No doubt. You can be glad that the workshop is apparently honest and reputable. Many other workshops would simply have installed new parts on suspicion in the hope that it will work and that all of these parts would be written to you. They would then have concealed the fact that the whole thing is done with a simple plug-in without further costs.
Well, plugs were coupled. A pin shouldn’t be easily pushed out and you don’t see it because it’s a case over it. No one has crystal ball. When the plugs are pushed into one another in a locked manner, one starts from a contacting. I don’t know what’s exactly installed in your HSK, what was wrong? Cd-Wechsler, passenger airbag shutdown, lamp… probably not in a luminaire because cabling is power supply and then everyone plays off in the HSK. In other parts a little more complex… where and how many contact points and how well accessible I can’t say. But an hour of craftsmanship strikes with 100 Euro min. to be a beech, quickly… The fact that it was only a pushed-out pin is annoying, but not bright.
Yes, the troubleshoot must be paid. How skillfully the workshop is set and how good luck it has then has influence on the costs.
If the workshop had started directly with the longest, most elaborate part of the troubleshooting on the cable harness, just to find out that it is just a fuse or the switch, you would also complain.
But of course, the customer who is unable to fix the problem always knows better how to fix the problem.
Therefore, as a solution, you will be able to repair your vehicle yourself in the future, then you no longer have to annoy yourself that the stupid workshop is so stupid and is getting out, systematically looking for a mistake.
Yes, you have to pay.
If you think the workshop is too incapable, you’ll have to repair your car yourself.
The mechanics are no clairvoy