Branch is in another city.
I only have a death certificate and a will.
Maybe someone can give me some general tips about this
The bank is BW Bank
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If this is a privately written will, no bank will give anything to it. The death certificate shows no heir.
In a notarial will it can be different. However, I have also seen that a bank has only recognized this notary will in the form opened by the local court and also wanted to accept only the officially certified copying.
Alternative to the notarial will is the inheritance certificate.
The tip is to apply for the official documents, for example the certificate.
The duration of the licence procedure depends on the utilization of the local court. Here in Cologne I know about a procedure that took 12 months. The bank of the deceased, the local savings bank, has refused to make account statements available to the heir during this time, even though this is the brother and to which all account documents were available.
Plan B would still be to get a power of attorney from the estate agent beforehand – if that person suffers from cancer, for example, and the end is foreseeable, it can still be done.
With a bank authority, one does not usually have such problems.
Plan B you can forget. I had the power of my deceased mother and she went beyond death. It was posted on a form of the savings bank and it did not interfere with it after my mother died. Other banks were not so small.
You probably need an inheritance certificate from the estate court if it is not a notary will.
Probably it won’t be enough, and you need another copy.
Then just call the bank and explain how it goes.
Only with the certificate
Copying the death certificate and the will, sending a certificate and requesting an asset as a heritage.