I sold an e-ticket on Fansale but can't send it?

I sold an e-ticket at Eventim Fansale because I entered the numbers on the QR code, and someone bought it today. Now it says I should send the ticket by mail, but it's an e-ticket, so that's not possible. Help, what should I do?

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blackand123
10 months ago

You need to print it and send it by post (usually UPS)

blackand123
10 months ago
Reply to  hallimeinkind

Of course, if you have a QR code, you can take a screenshot and print it… I’ll also have to.