I haven't received a response from CDKeys.com, what should I do?

Hello, the question is above. I bought Far Cry 5 for €9 on Monday and was supposed to receive an activation key. Unfortunately, it probably ended up in my old email address @Hotmail, which I have n't used for seven years because it was causing nothing but problems.

I paid via PayPal. The downside was/is that I assumed PayPal would send the key to my current email address @GMX. Then I got a message from support saying it had ended up in my Hotmail address. I still had my old address with PayPal, which I recently changed to my current one.

And the support wrote me the following:

Hi,

Thank you for contacting CDKeys.

The confirmation email for order no. XX has already been sent. However, the email address provided in the transaction is not XXX

Our system shows that the email domain listed in the transaction was @hotmail.de

Do you have access to the email address used in the transaction? Please check your other email address or your spam/junk folder, as it may sometimes be sent there.

Please note that we cannot change the email address once the transaction is completed; it is final. In this case, if you do not have access to the email address provided in the transaction, we may cancel this order and forward a refund request to our support team, allowing you to repurchase the same product using a different email address.

Please let us know how you would like to proceed. We look forward to your response.

Best regards,

————————————-

I wrote to them twice, and both times I received NO response from support. I checked my current email, but it wasn't in my inbox or in junk/spam.

I've been waiting for a response for three days now, but unfortunately I haven't received one. How should I respond now?

Should I contact Paypal next?

I ask for helpful answers.

MFG

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Lloyd58
2 years ago

In the e-mail that you cannot change the code even when a transaction is already completed. Request for cancellation and buy new.

Lloyd58
2 years ago
Reply to  matze357

Call?