I have the basic version of Netflix. Why doesn't the TV symbol appear so I can connect my smartphone to my smart TV?
We can't log in on the smart TV either. I just called Netflix, but the woman couldn't help.
This used to work perfectly, even with a basic subscription. You'd enter the movie on your smartphone, click the TV icon, and the movie would play on your TV. Or you could enter the movie directly on the TV. But logging in on the TV doesn't work because Netflix simply won't connect to the internet, and you can watch a movie on your smartphone, but not connect it to the TV.
What can you do?
(2 votes)
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You need to connect the TV to the internet. This has nothing to do with Netflix.
How old is the TV device? Does the registration with other services include: Amazon Prime or the like?
It can be that the device had an update and it is no longer compatible and therefore no longer works. Unfortunately, this also happens that after an update you can no longer do something that worked before.
The Samsung smart tv is from 2016
Maybe these tips work Chips, there is also well described what can be done with such problems.