How can a Lenovo Yoga 500 miss some Wi-Fi networks?

A Lenovo Yoga 500 with WIN 10 Home receives some WLANs, others remain invisible.

My aunt in a nursing home wants to go online with her laptop, but she just can't find the local open home network. It's the same at home – my Wi-Fi doesn't exist. Others (my neighbors) do… It also found my Samsung XCover 5 hotspot, and the connection is good.
The antenna is an Intel Dual Band Wireless-AC 3160.
What can I do?

1 vote, average: 1.00 out of 1 (1 rating, 1 votes, rated)
You need to be a registered member to rate this.
Loading...
Subscribe
Notify of
3 Answers
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
bmke2012
2 months ago

Sounds like the WLAN module only ran with a frequency band (2.4 or 5 GHz). Then, of course, WLANs running only in the other band are not recognized.

Maik2325
2 months ago

Could be on the frequency band, or could also be another 5GHZ channel the laptop does not recognize.
If dsa frequency band is also set n/g/a etc., the laptop may not be clear. This is probably the old WLAN module that the laptop has.

You can only add a small extra Wi-Fi stick.

Rudi0948
2 months ago

If you try to set the channel selection on "automatic" in the router, then the router is looking for the appropriate frequency alone.