ByLeylaa01
Hello, I can't log in to the Klarna app or anything else, it just hangs. I would even want to delete my account so I can get in, but it just doesn't work. What should I do now? I even called there, but it wasn't helpful.
it says continue, I clicked but it doesn't go any further, it just stays there
(1 votes)
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Wenn du ein Android-Handy hast, kannst du über die Einstellungen die Klarna-App zurücksetzen: Einstellungen -> Apps -> Klarna -> Speicherplatz -> Daten löschen
Dann nochmal neu einloggen und vllt geht es wieder. Du solltest mal an einem anderen Gerät probieren, ob es dort geht. Oder über den Browser.
Nimm ein anständiges Handy.
Okey
versuche es doch einfach mal über den Browser
Ja das ging aber dann zeigt es nicht richtig wie in klarna app sondern mann kann da nur sehen was man bezahlt hat und ich will mein konto löschen aber dazu muss ich rein 🤷🏼♀️
Oh my gosh.
Warum gehst Du nicht nach der Vorgabe von Klarna?
Den Account “löschen” kannst Du sowieso nicht, weil Klarna noch mind. 10 Jahre lang Deine Daten aus rechtlichen Gründen speichern muss.
Du kannst den Account nur “stilllegen”.
https://www.klarna.com/de/kundenservice/wie-schliese-ich-meinen-klarna-account/