Hello, I have a question. I ordered a package and Hermes is supposed to deliver it. I get a message saying that my package was delivered on Thursday at 12:30, but that's not true. Today is Friday and I'm still waiting for my parcel. Should I wait or should I complain because they gave me wrong information.
(1 votes)
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I received an email yesterday afternoon saying a package had been shipped for me. I still have the message "Waiting for information." How long will it take for this status to change?
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I ordered a package and now there are complications. I sent the package to my grandma because I'm still at school and won't be home in the morning. So I sent it to her street and wrote her last name but my first name because, of course, her doorbell only shows her last name and…
Your contact person is the consignor of the package, because only he has a contract with Hermes.
If it is a commercial consignor, he is responsible until the shipment has been delivered to you (unless you had given Hermes a parking permit).
no I did not vote for a parking permit
Waiting will not help you if the package has already been delivered.
Please contact the Hermes customer service and tell you the problem – immediately!
Call Hermes and explain the situation.