Help cell phone?
My phone has been like this for an hour and a half and I can't do anything. What should I do?
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First aid: turn off, wait a few minutes, start again
shouldn’t get into the g-nie then: Contact Support
https://support.apple.com/de-de/116940#:~:text=Hold%20die%20and%20die,this%20date%20approximately%20seconds).
This can also be a system error (adapts to Apple more often than you think) best to call to Apple or the seller