Has it ever happened that a client talks about a substance that is unfamiliar to you?

Hi!

Oh, yeah, that’s what happens. Sometimes it’s some sort of scene words for well-known drugs and I just didn’t know this particular term yet. Or it’s actually a completely unknown substance for me.

I can’t find both. What makes us an expert is not primarily substance knowledge, but consulting skills, i.e. conversation management, empathy etc. And there are really feeling new substances with new names – there is no wonder that we do not always know everything or have it on the screen.

In both cases, I am very transparent. This means that in prevention and personal advice, I simply say that I do not know the term/substance. Then I’d like to “explain” from my counterpart or I’ll just search.

In online consulting, forum work etc., it is of course even easier because I can look “unnoticed” in between. ;

Best regards

Peter vom DigiStreet-Team der Drughilfe Schwaben