H&M returns items from third-party companies without a return label?
I placed an order with H&M. Some of the items included items that weren't directly from H&M. H&M sells them, but when returning them, you have to send them back to the respective retailer separately. Several packages (from different retailers) didn't include return instructions or a return label. One of the retailers is located in the Netherlands. So, I'm wondering if I should contact H&M, or what's the best way to go about this?
Has anyone had the same case?
(1 votes)
Loading...
Was the item stated in the shop that the delivery comes from another seller and has to be returned to?
If not, contact H&M and request a free return sticker, as indicated here:
https://www2.hm.com/de_en/customer-service/withdrawal.html
Yes, it’s supposed to be back to the other seller…
Please read my answer again and then hopefully understand.
Or otherwise: if the offer was that the goods come from another seller, and also have to return to, then there must also stand, which conditions.
It may be that you then have to make the return at your own expense.