Guarantee on football boots?
Hello!
About a year ago, I bought Adidas soccer cleats for €280. It was the first time I'd ever spent that much money on soccer cleats. But now, after a year of taking good care of them and being injured for a long time, they're so damaged that they're practically worth throwing away. At that price, that's a real disgrace.
Adidas' website states that they have a two-year warranty if something breaks, but not for natural wear and tear. But that can't be considered natural wear and tear, can it?
Can I, for example, get my money back in this case?
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No, you can't ask your money back, but they'll probably give you new shoes.
You can try to claim the damage as material or processing errors, as normal wear should not occur in one year. Contact Adidas customer service and explain the case in detail. You may be entitled to repair, replacement or refund. Good luck!
I'll join
Exactly and if there is no claim, something happens from cunning
Try it, maybe they give you your money back, you get new, but that doesn't look like wear…. Try it, nothing can happen
Even after 8 days, nothing has changed because you can't claim your money back.
A guarantee is always voluntary, and the manufacturer provides the conditions.
If Adidas says it's a guaranteed case, you'll get a new pair of shoes.
But in the 8 days, you could have contacted Adidas long ago, and would probably have received an answer.
Try it.
You must also distinguish between warranty and warranty. A guarantee is always voluntary. Warranty claims are required if the goods are defective.
The conditions for a guarantee are always laid down by the manufacturer. In principle, you have no claims.