Entered the wrong name when ordering?
Hello, I placed my order and had it delivered to a Hermes parcel shop. However, I accidentally entered the wrong name on my order, which is why I can't pick up my parcel with my ID. What should I do now to pick up my parcel? I ordered from Zalando and don't know where to contact them.
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Then print the shipping confirmation and possibly the shipment tracking for Hermes and take it to the shop. As a rule, such evidence is sufficient to identify you as a parcel owner. It is rarely asked for an ID card. If all this does not help then you will have to wait for the storage period, this is 10 days. After that, the shipment goes back to the sender, with which you have already been in contact with and resolved the matter by then.
I was already there and they want to see the right ID as they can't give me my package. And I don't know how to contact Zalando
Then you only have the contact with Zalando, there are different contact options:
030 20219800 is the phone number
https://www.zalando.de/faq/ offers contact options.
In any way, you should contact Zalando, hopefully you have at least one order confirmation and above all an order number, because otherwise you will not be able to help you. First of all, the thing has to be clarified with the wrong name so that this will no longer happen in the future.
And as I already wrote; Hermes has a retention period of 10 days! After that, the shipment usually goes back to the sender. In individual cases, however, this can take longer, but does not have to.
Very good, all good.
I have now found the option, thank you very much 🙂
This is quite possible via the contact form, look at my previous comment. I understand, I'm not a fan of calling with the support. You seem to need a customer account and you'll have it if you order something? If that doesn't help, write an email to your order number once impressum@zalando.de .
I know that's stupid of me, but I'm very odd on the phone and would rather write an email
I don't see a problem at all, but you have to look at the website before…
https://www.zalando.de/faq/Delivery/where-is-my-order.html?type=order_related
scroll down and click Need more help? and then some options such as a support chat, a contact form and a support phone number appear like magic hand. you have to do this yourself…
I just took the option "Where is my package?", you can look around and see if you find a more suitable option. But it comes out to the same in the end.
And what about the phone number?
Thank you very much, but I do not find any way to contact Zalando because on the website only other problems are being informed
Then it can only pick the one with the specified name. How can one mistaken name with another? Something's wrong.
I used to be registered with a sophisticated name and forgot to change it. So no one can pick up the package