ByMax7318
I ordered a perfume from Douglas that I then decided I didn't want anymore. I therefore refused to accept it, and the package was supposedly returned to Douglas. However, I now have an invoice from them, and I suspect the package was stolen at DHL.
Who is responsible for this? Do I have to pay?
(1 votes)
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If you refused to accept the package and it was sent back to Douglas, you don’t have to pay as long as the package arrives with them. Here’s what you should do:
In short, you should not have to pay if you rejected the package. Log in to Douglas to clarify this, and give them all the information on the return.
Thank you for your answer
How do you get the interesting idea, you could simply choose whether you want to fulfil your contractual obligations or not?
because the creator wrote the following in a comment, “I communicated with Douglas and the service I wrote to refuse or return the acceptance.
I did.
and also I have already wanted to cancel it before it was sent, however, this is not possible with douglas”
So I see the contract for “resolved” and you?
Enter the recipient postcode and you will get accurate delivery information to the sender. Send a screenshot to Douglas and ask if the matter has done so. The package was obviously not stolen.
Addendum: I know the story, because I recommended you to refuse acceptance. You don’t have to pay. But for another reason, I am surprised that you get an invoice. You wrote these days that you already got a return sticker. If that’s true, the computer doesn’t charge Douglas anymore……very strange. But it will dissolve.
How do you get the interesting idea, you could simply choose whether you want to fulfil your contractual obligations or not?
I can’t enter the plz anywhere.
I have no concern because the package 1 minute after it has arrived in the region.
Thanks for your help even last time
I’ve done in the Dhl app now, but that looks just like on the picture
Then write to Douglas and ask for clarification.
This has nothing to do with me. Internet shops have a right of withdrawal of 14 days. If I refuse to accept it, that will be the same as a contradiction of the Treaty.
No one,
Yeah.
How do you think that a package from an online shop does not bear the transport risk?
The creator was afraid that it was stolen (sometimes he knows better) but still
Do not know the exact legal situation, but who orders something and then notices:
Hm I don’t want to have this in any case should have figures.
I communicated with Douglas and the service I wrote to refuse or retour the acceptance.
I did.
and also I have already wanted to cancel it before it was sent, however, this is not possible with douglas
If you’re in contact with Douglas, why don’t you ask here?
It doesn’t matter…
There reply to mails not always employees but often there are automated mails to ask such you don’t get a reasonable answer.
Nonsense. The package was delivered to Douglas on 15th. Until it has reached its return department and your article is posted, it takes time, especially as it is still weekend.
Thank you for your answer. I thought it’s hardly possible that it only takes 1 minute from the base when they arrive, but I guess I’m doing unnecessary stress.
For large customers of the DHL, such as Douglas, the packages are not delivered with a delivery agent. Their parcels come directly in the freight centre into a separate interchangeable bridge, and only when the full is completed, at the latest at a certain time a day, is the transport to Douglas.
That is why the delivery status is already in the freight center.
Jupp.
The bill goes out automatically and has nothing to do with the refused acceptance.
But it also says that it was assigned to the “original sender”. For me, this looks normal.
I’m worried because it’s 1 minute after it’s arrived in the center.
thanks for the answer
you will have to pay
that is not yet an effective revocation
But if the service tells me I can do that then they won’t seriously arrest me.
Thanks for the answer
what will happen – it lasts longer until you get the refund