Does the supermarket have to accept deposit bottles if the machine is broken?
Hello,
Am I entitled to return empties if the machine is defective?
I just put 12 empty bottles into the vending machine at the supermarket (12 plastic bottles at 25 cents each, all the same bottles, all bought there).
The machine only accepted 10 bottles, and for two bottles, the display read "Container not recognized." Both bottles came out again, even after repeated attempts.
At the checkout, I only paid for the empty bottle receipt (10 bottles = €2.50). The cashier refused to accept the two empty bottles (€0.50). "That's not possible," she said. The colleague I called over said I would have to take them "to the liquor store."
My question: As a customer, do I have the right to receive empties and a refund of the deposit at the supermarket if I bought the bottles there and the machine refuses to return individual empties?
Thanks in advance…
(2 votes)
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It is obviously one-way tanks. The market must be for these bottles of deposit – even if he had not sold them – because he has proven to have sold the same bottles (10x 0.25 cents!) The adoption must be done manually if necessary, if a return machine refuses acceptance because it cannot read, for example, the deposit seal or the bar code for any reason (damage, dirt). In the meantime, the branch managers know very well the provisions of the applicable packaging law, because a refusal of the deposit refund in case of repetition can lead to a five-digit fine!!! The local authority is responsible for the persecution of illegality. Forms for notification are available in WWW from consumer protection organisations.
Thanks for the detailed, well-founded answer!!!
Good argument with the packaging law. Finally, once I had paid a 25 cent extra charge when buying in this branch per bottle, which I should get back when returning the empty bottle. That’s the contract.
According to the packaging law must be each dealer reimburse deposit for single-use canvas packaging (bottles or cans) of the same type of material he sells himself – even if they have been bought elsewhere. This law does not apply to reusable packaging (there are only bottles!), here the dealer only has to take back what he also sold, otherwise the acceptance and deposit refund (8 cents, 15 cents…) is voluntary.
Yes, “depth researcher” gave correct and detailed answer.
I personally only find that you don’t have to make such a break because of 2x25ct but neara naja
I am a Pfandsammler only during my 1-2-time daily walks and thereby proceed about 1000 euros in a year in favor of the savings box of my grandson. I want to move in the fresh air anyway, and the bush (on average 10x for 1 Euro yield!) should be good for me. I hope I can do this ‘unreasonable hobby’ for a few years.
Additional: I also care for doctors without borders or Amnesty internationally!
No one can read thoughts with your hobbies. This was not as clear and clearly described as the two bottles mentioned!
I just don’t understand how to spend so much time over 50ct. I’m not pinching, I also support organizations, but if you don’t have a bottle, it’s gonna land in the garbage and get ready. Should not be a problem because you only collected it anyway and didn’t pay for it
Disposable pand glass bottles are practically only available at Lidl, which is why they can also be accepted almost nowhere for deposit refund – neither by the machines nor by hand. People often put them on the ground (e.g. at ALDI, Purchasing country, net…), where I then pick them up and later at Lidl. ‘The money is on the ground, you just have to bend’ said my mother.
All disposable plastic bottles of any brand must be accepted by any dealer selling disposable plastic bottles of any size. Exception applies only to very small sales points (e.g. kiosks).
Okay, that is, the glass bottle I bought at the SHELL petrol station does not have to take back the ESSO tank. Plastic bottles of the same type must take back a dealer even if they were bought elsewhere. Now I know, thank you very much!!!
If the market sells the bottle, he’ll accept it. I used to work with Rewe for a long time and had such situations very often.
Okay, thanks. This is a statement that creates clarity.
This is described in detail on enough pages on the Internet.
briefly summarized: the bottle must be recognizable as such, the seal is at most slightly damaged and earlier/in some federal states it was true that the market should also sell the bottle.
As described in the question, I had bought all the bottles there. No damage to the label recognizable.
p.s.: Even if you had any claims, they would never be enforceable because dispute value is too low.
I’m looking for a useful answer, not a dispute. You didn’t get that right either.
You have deleted this because you felt insulted by asking if this is too complicated to be understood.
In view of the simple facts, a very legitimate question.
Therefore, the clarification of this very simple fact so that really everyone understands it, see above.
Have I made a sufficiently clear statement or would like to You want me to explain it to you? 🙂
Oh! Suddenly your insulting comment was deleted.
Too bad, I would have liked to have a meaningful discussion.
for a friendly clarification: it is not about ways of asserting a claim.
This is only about the question: is claim or not?
Then go to the lawyer for 50 cents. Have fun!
what do you mean “any claims“?
In addition to the drink, the customer pays the fee for the deposit. The deal is: You pay more, but you get your money back when you bring us the empty bottle.
That’s the deal.
So I’m not dependent on friendly reception or cunning. Rather, I have contractual entitlement to payment for returned empties.
We are not in an oriental market in Istanbul or Senegal, but in the EDEKA in Germany, or not?