DNS server not responding?

080386By080386

I haven't been able to access the internet for a few days.

Background:

At the end of December, my cancellation with the old provider became effective, and the new one was supposed to take over on the same day… of course, that didn't work.

After some back and forth with customer service, internet access was finally displayed.

But I can't get onto the internet… on any device (I've tried different browsers).

The router was also restarted several times and reset to factory settings.

Everything worked before the change.

The customer service is trying but can't help me because the technician says everything is OK.

When I try to access the Internet from my mobile phone (Wi-Fi), I always end up at anschlussinfo.de.

It doesn't work from the laptop either, not even over LAN.

According to Windows Network Diagnostics, my laptop appears to be configured correctly, but the DNS server isn't responding. However, this message doesn't always appear during diagnostics.

I then checked the router and the following DNS servers were assigned:

37.50.8.60 and 37.50.8.61

A search on Google then revealed that these two appear for many people with the message DNS server is not responding.

As a solution, some suggested using Google's DNS servers, i.e., 8.8…something. At the same time, however, warnings were also issued regarding data protection, etc.

Is there any way to solve my problem? Unfortunately, I'm completely unfamiliar with this area.

Oh yes, the router is a Speedport Smart 4.

(1 votes)
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Telekomhilft
Telekomhilft
3 months ago

Hello,

So you haven’t been online since the change of the provider, do I get that right?

You have already implemented my first ideas like the settings in the router and reset them to work settings. You sure checked the access data again in the course.

If all this does not lead to success, you can best contact your new provider to check if the provider has been changed correctly in the system.

Best regards

^Jutta

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MWojt
MWojt
3 months ago

If the provider DNS does not work, you can either wait until it works again, or set another, there are no more options.

But instead of the Google DNS, you can also use Cloudflare or OpenDNS. In the end, the question is simply whether you trust Google, Cloudflare or Cisco.

You can find the DNS addresses through a simple Google search, either after Cloudflare DNS or just after OpenDNS

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080386
Author
080386
3 months ago
Reply to  MWojt

Thanks for the quick answer. Tryed the other DNS addresses. Unfortunately also does not work. According to network diagnosis, there is a problem with broadband modem. Since the proposed solutions do not work there, I would say the copy is over.

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mchawk777
mchawk777
3 months ago

The two mentioned DNS servers belong to Deutsche Telekom.
If you are not (more) with which customer, they will not work.

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Ifm001
Ifm001
3 months ago

Generally, as there are not a few clearly required information:

  • If your combination router offers it, set the automatic reference of the DNS server. Then the servers of the network provider should also be pulled. (If this is done, you can experiment with alternative servers.)
  • The end device should be set for automatic reference. A different DNA setting should only be implemented in well-founded exceptions.
  • If possible, test with another end device that no one could have explicitly adapted to your network (e.g. smartphone of an acquaintance)
  • Since you use a branded router, this fact could also be the problem.
  • How does it be if you enter the IP of a web page directly into the address line of the browser?

According to network diagnosis, there is a problem with broadband modem.

I wouldn’t give too much to that. There is a lot of suspicions or the very abstract way of expression quickly leads to misinterpretations.

As a solution, it was then partially suggested to use Google’s DNS servers so 8.8….something. At the same time, however, it was warned against… Topic Privacy etc

Well, the network providers are more positive, but with your data, you can do so.

You have the most privacy DNS servers explicitly oriented to data protection. But they are not very powerful. The Cloudflare (1.1.1.1.1) is a compromise solution. Performance is good and there is a statement from the provider that the data is not further analyzed or passed on.

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