DHL/parcel query?
Hello everyone,
According to DHL, my package was supposedly dropped off at a branch. I went there twice, but they didn't have my package. And the status that DHL delivered the package there after 6 p.m. is also incorrect. The post office was closed at that time.
Then I called DHL and put the case in processing, and the next day the tracking information was updated, saying I could now pick it up at the same branch. I could also call to check if the package was there before I head back there. And according to the tracking information, it was dropped off today at 9:11 a.m., which also makes me skeptical. The post office opens at 10 a.m.
Thank you in advance for your answers.
The package is located in the branch when in official status on http://www.dhl.de is:
“Your shipment is in the branch … (address) ready for pickup”
Then it was scanned and stored there by an employee of the branch.