DHL Paket hängt in osterwedding fest keiner fühlt sich zuständig was tun?

Guten Tag ich habe ein Vertrag bei Vodafone gemacht nun warte ich jetzt seit über 1 Woche auf das Paket ich habe zahlreiche Telefonate getätigt leider fühlt sich keiner von beiden zuständig Vodafone sagt DHL soll den Antrag auf Nachforschung stellen da sich das Paket bei den im Zentrum liegt und DHL sagt sie kann eine Beschwerde einrechnen aber den Antrag soll ich im Internet stelle da sich um einen online Shop handelt muss sich Vodafone sich drum kümmern was soll ich jetzt tun hat jemand solche Erfahrung gemacht ich würde mich auf nette Antworten freuen MfG

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1975Lars
1 year ago

Good morning.

You did everything right. Vodafone is the client and must contact DHL.

With kind regards 😉.

einandereruser
1 year ago

Your contact person is Vodafone and they also made the contract with the parcel service. So only Vodafone can make a research request.

So clearly ask Vodafone to initiate research because you could otherwise make use of your right of revocation and look for another, more reliable contractual partner.

Michael941
1 year ago

So a week is at the moment no running time at DHL so that can also be that takes four weeks until it comes because they have no employees and it is smooth and well you know the problem with the logistics industry.

Or they just swallowed the package and now it takes a week until they find it is gone and then you get a new delivery.

DerVomLande
1 year ago

Vodafone says DHL to submit an application for research

This fits into incompetent service of scrap fond.

DHL should therefore make an application 🤣 DHL does nothing.

Only and alone is responsible for this, and your contact person scrapphone. They have a contract with DHL and not you.

But what do you want to expect if there are only uneducated immigrants working in the Call Center for the minimum wage for junk feet?

Ebsilon2
5 months ago

If packages go through Easter weddings, you have either luck or bad luck, about 40 to 60. The staff of these centers will leave the packages 1-2 days easy.