DHL package contents damaged by parcel courier, what to do?
I sold a Playstation 3 privately which worked perfectly and was of course padded and packaged as securely as possible.
However, the customer complained that it was junk according to a video.
And now I'm wondering what the best thing to do is and whether I can claim compensation from DHL?
Therefore it was not my fault that the damage was caused, but rather the console broke during shipping due to poor handling.
Which annoys me quite a bit because it shows how sloppy DHL is with the packages
I heard there is a form that you can fill out in the event of damage (damage case form)?
no idea what that's called exactly
What can I do?
I am a private seller and would like to at least try to help the customer.
Thanks in advance for your tips 🙂
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That wasn't good enough. The packaging must be designed so that it maintains a multiple free fall of 1.5 mtr height and protects the contents accordingly.
DHL then calls for "deficient packaging" and will refuse liability
DHL's out. The consignor is on duty.
I would contact DHL by phone. Searched the number here: 0228 4333112
If you haven't documented the packaging, you can't do anything. DHL will claim that the packaging was not safe enough.
Or the buyer wants to pull you off and send you back his defective console.
So I've already documented it somewhere out and from them something there you can see that it was padded with styrofoam on than walls the console was covered with the nubs paddedfomie and the air pillows dinger and paper were just so in as padding.
Give it somehow for me still chances of the type has stopped even now about a week only after getting at mkr reported that he has problems with the console and I sell no one which is defective.
But of course, if he can take me off, he can also be possible.
Would they otherwise have some tips on how to ask DHL for?
The photo of the package I have .LG
Was the package from outside damaged or torn – did you have that in the pictures?
I don't think you can call DHL. I think the buyer wants to take you off. I would cancel the communication
without this picture that the carton is damaged, you will not come anywhere.
anyone else could say that the DHL has been wrong. After all, the consignor is obliged to pack the goods safely – should the DHL have mistreated the package – it should be on the cardboard(which is made of cardboard and cardboard is not as stable as plastic or other things – so you would see any mistakes at the cardboard box. )
As I said, he wants to replace his broken PS against your intact. I wouldn't answer it anymore and block it.
Are you talking about classifieds?
So a photo if it was pressed in I did not get and the buyer is also quite stubborn where I try to help him the tone is just not the nicest.
If he continues to call me, I also think I will end the communication.