DHL doesn’t pick up package from Packstation?
Good bye
I sent a package via Packstation last Wednesday, and DHL still hasn't picked it up. According to the DHL website, this package isn't defective. Unfortunately, I can't check it in person right now. Customer service can't do anything except file a complaint. The recipient is also starting to put pressure on me, as he probably suspects fraud.
Does anyone have any idea what could be going on? Any tips? I've never experienced anything like this before.
(1 votes)
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No, just don’t ship with DHL anymore, is a mess shop, I’m just with those partners because of packing stations and because some customers have a problem with GLS.
Explain to the buyer that it is not a fraud, it is not at all, what should be there?
The supplier would have noted in the system if the compartment were empty.
If he still doesn’t believe it, ask him what was exactly and how it should work.
Then you might have made a mistake when inserting, so that the packing station doesn’t even know that a package is in trade number…
I phoned again today. An error code may be found when trying to remove the package. But actually did everything right, as always.
What happens if the package can’t be pulled out?
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There was enough room. We have been told that it is probably taken as inaccessible in 1-2 days. But don’t make any sense, because you can just keep working on it
If the problem persists, a service technician will take care of it. The package was good fit or squeezed? I often have to have the experience that the package is pushed into the last cm and closes with the door’s back.
Give the recipient the number, then he knows it’s not a fraud