Debt collection company from Amazon despite return?
Hi good afternoon ,
I have the following problem: I returned two items to Amazon in one box. Then I received reminders saying I should pay for the items because they hadn't been returned. When I wrote to Amazon and said I returned both items, a few days later one item was credited. I wrote another email asking why only one item was credited because both were returned. Now I've received an email from a debt collection company that looks almost like it's from Amazon itself, with interest and a surcharge, saying I should pay the amount for the item by then. I still don't see why I should pay it because I've returned both items. What can I do now?
(3 votes)
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If you’re right, then it’ll be freezing for a trial because Riverty hasn’t sent you any power… also the demand is not recognizable…. so: Claim against Riverty immediately reject by reference to §§174,410 BGB because of the above shortcomings… otherwise everyone can come…
or did Amazon tell you they sold the claim to Riverty?
but you should point Amazon to the error separately… best in text form… fax or email…
There was just a few email times where I should pay if I could not pay the follow-up costs to me but no email that it will be forwarded to a collection office that is such a snoring one should think that a company like amazon is able to assign returned items that are in an order I can also not see it from which I pay the item if I have sent back
in no case pay… they should reasonably justify why they do not accept the return… Amazon has cams everywhere… they know exactly what you sent back…
and the debt collection office has to tell you Amazon himself or the debt collection office has to…
Reconnect with Amazon and try to clarify this.
I just see that the debt collection company was not commissioned by Amazon, but a third party provider. Were both articles from this supplier?
Both of Amazon sold my knowledge
So again to be quite sure… the question of bikerfan is milk important…. both items were delivered directly from Amazon (not only ordered on amazon). For third-party providers who send directly, of course, it doesn’t matter if the return lands at Amazon.
You can keep annoying the Amazon support. Only will your problem be that you can only prove an article. Whether the second one was in the carton is neither provable for you nor comprehensible for Amazon. Each item is always sent back individually, as it partially lands in different stores or has been dispatched from different stores.
You can’t have an article in a little bit… in a sunny package can also be the packaging waste of a month… or just air… just as eaten with writing… it’s totally ridiculous…
Call Amazon and explain this
Call Amazon
Amazon Customer ServiceCall Call. They are actually sher competent and phone can be regulated much better.
Did you send back articles from different shipments in a single shipment?
Did you send back articles from different shipments in a single shipment?
This is also my guess
That could be that there were 2 shipments but 2x of the same item a jacket in 2 sizes was that but otherwise it was never the problem to pack that in a cardboard box
However, this is always a problem when the articles – even if it is the same – came to you in different shows.
It can nevertheless be that the jackets came from different camps and have to be assigned to them again after the return. Of course, it doesn’t work if you just send everything back in a cardboard box.
So it’s neither for you, for Amazon, nor for you to understand that you have both returned jackets.
doesn’t matter how many packages? what did the returns look like with the second article? they must have booked as a return…
a package would have been nice… although the package label already contains all the information….
No, it doesn’t matter! Apparently, one of the articles did not come from Amazon directly, but from a third party that sells via Amazon – so it looks on the screenshot, I find.
You don’t have to assume that the dealer has received the goods.
I think you’re right! It’s too early in the morning.
Because I don’t care how to retour. When amn gets articles in different shows, it is important to send them back in different shows.
for me, it says that Amazon has resigned the call to Riverty…
Call there
Add the image material of both articles as proof incl. the delivery document.
Turn on lawyer – always helps
What’s he gonna do? How can he prove that his client has returned articles from several shipments received from him in a shipment.
If you don’t agree, you can go beyond a procedure.
who?
In which it is then established that there is no evidence that the FS has returned both articles and the claims are therefore entitled. So you can save yourself.